Bency David
Mumbai
Summary
Bringing over ten years of refined experience in effective writing, precise planning, and expert organization, complemented by a talent for compiling technical information. Demonstrated skill in creating technical whitepapers, and documents, and developing captivating technical presentations. Proficient in selecting pertinent data and customizing content for various audiences. Experienced in collaborating with subject matter experts to collect thorough information and transform it into easily understandable documentation. Recognized for strong problem-solving abilities, outstanding verbal and written communication proficiency, and a diplomatic demeanor. Committed to continuous learning and fostering collaboration within diverse teams.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Documentation Manager
Arcon Tech Solutions
05.2023 - Current
- Develop and update document management plans, procedures, and processes to meet organizational standards.
- Conduct regular meetings with management to communicate progress and ensure compliance.
- Assign user privileges for digital tools, following documented access control procedures.
- Oversee the review-and-approval process for all organizational documents.
- Ensure the security, accessibility, and proper distribution of documents.
- Conduct regular reviews of document management processes and update as necessary.
- Implement training programs and awareness campaigns for team members.
- Collaborate with stakeholders to enhance document management efficiency.
Sr. Technical writer
Netmonastery NSPL
04.2020 - 05.2023
- Interview product managers and engineers to gain an understanding of highly technical subject matters and functional requirements.
- Design and develop a complete documentation suite: technical specifications, and product requirements.
- Create work breakdown structures, document product plans, and documentation estimates.
- Participate in cross-functional product release planning meetings and represent the focus, purpose, and interests of the Technical Communication group.
Sr. Technical writer
Arcon Tech Solutions
07.2017 - 04.2020
- Conducted effective communication between all production resources on the project (graphic illustrators, writers, editors.
- Transcribe white papers on features and technology and ensure that all technical documents are up to date.
- Prepared Release Notes and all release documents and ensured that it is completed within the stipulated time.
- Maintained training materials and updated documents and technical presentations after each product release.
Technical Writer
Microworld Technologies
03.2014 - 07.2017
- Managed User Manuals, System Administrator Guides, Deployment Guides, Quick Reference Guides, and Datasheets for all eScan Products on Windows, Mac, Linux, Android, and iOS Platforms.
- Transcribed whitepapers on Complex Features and technologies such as Asset Management, Cloud Security, Anti-theft, and many more.
- Provided script for Training Videos for CD to be distributed at international exhibitions.
- Incorporated changes in Guides, HTML Help, and Wiki as per update in functionality after peer review and technical approval from the QA Team.
Technical Writer
Lionbridge Technologies
10.2009 - 02.2014
- Created topics in DxStudio, edited the existing topics, re-arranged the topics, conducted grammatical reviews, and recommended improvements.
Education
MBA - Data Science
D.Y. Patil
NAVI Mumbai 01.2024 - 01.2026
B.Com -
University of Mumbai
Diploma in Project Management -
Alison
Certificate in Beginners Project Management -
Google
Skills
- Attention to Detail
- Collaboration
- Content Organization
- Process Improvement
- Time Management
- Editing and Proof Reading
- Compliance and Standards
- Clarity and Conciseness
- Market Analysis
- Project Management
- Review-and-Approval Processes
- Data Analysis
- Technical Research
- Collaboration Tools
- Version Control Systems
- Graphic and Diagram Tools
- API, UI Documentation
Websites
References
Provided upon request
Certifications And Qualifications
- B.Com, University of Mumbai
- Diploma in Project Management, Alison
- Certificate in Beginners Project Management, Google
- Pursuing MBA in Data Science and Business Analytics, D.Y. Patil University
Languages
English
Beginner
A1
Timeline
MBA - Data Science
D.Y. Patil
01.2024 - 01.2026
Documentation Manager
Arcon Tech Solutions
05.2023 - Current
Sr. Technical writer
Netmonastery NSPL
04.2020 - 05.2023
Sr. Technical writer
Arcon Tech Solutions
07.2017 - 04.2020
Technical Writer
Microworld Technologies
03.2014 - 07.2017
Technical Writer
Lionbridge Technologies
10.2009 - 02.2014
B.Com -
University of Mumbai
Diploma in Project Management -
Alison
Certificate in Beginners Project Management -
Google