BENET SANTHOSH AMALRAJ
Dubai
Summary
Highly skilled professional with extensive experience in the IT industry seeking a challenging and value-added position in IT solutions. Expertise lies in providing exceptional support to individuals and businesses. Proven track record of working reliably and independently in 24x7 mission-critical enterprise application environments. Possess the ability to quickly grasp work requirements and acquire necessary skills to deliver optimal value for the business while minimizing costs.
Overview
10
10
years of professional experience
Work History
Technical Support Engineer
Dubai Technologies
11.2022 - Current
- Provides continual evaluation of processes and procedures
- Responsible for suggesting methods to improve area operations, efficiency and service to both internal and external customers
- Works as a member of special or ongoing projects that are important to area/process improvement
- Answer customer calls in a courteous and professional manner
- Deal directly with customers either by telephone, electronically or face to face to solve queries
- Respond to and investigate customer inquiries, concerns and issues via phone and email in a timely and courteous manner
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Conduct case study and report to higher authorities to reduce customer complaints for the same case in the future
- Analyzing repeated issues reported and developing tools to reduce such issues with the help of other departments.
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
IT Technical Support Engineer
Rounak Computer
11.2021 - 12.2021
- Assisted clients with diagnosis of software and hardware issues and concerns
- Maintains network/server infrastructure by identifying system requirements, installing upgrades and monitoring system performance, AMC
- Setting up users accounts and profiles and password for licensees
- Manage office 365 Exchange and email security
- Software including office suite, Microsoft, Desktop OS
- Technical Support providing for client workstations for employees and getting job completion report from respective clients
- Acronis backup tools worked with clients to asses needs and implemented procedures and tasks for appropriate backup protocols.
IT Assistant
Cracknell Landscape Architect
10.2021 - 11.2021
- Technical assistance in providing workstations and docking stations for employees
- Installed tests and troubleshooting a full range of hardware and software
- Ensuring adequate levels of support
- Assisted clients with a diagnosis of software and hardware issues and concerns
- Setting up users' accounts and profiles and dealing with password issues
- Managing the software Mimecast, AnyDesk, Adobe Cloud Creative and assigning printer for the respective user in the laptop
- Mimecast email security for installing client workstations for secured phishing emails.
IT Assistant
Prisme International FZ LLC
02.2019 - 08.2020
- Providing technical assistance to office employees for issues related to workstations and other network devices
- Managing the workflow services (MS Office 365, File Collaboration, Active Directory Users, and Computers) and updating any settings to match with any changes required
- Experience with MacOS installation and troubleshooting (Macbook, iMac Pro, ….)
- Understanding of the existing network resources and workflow and providing continuous feedback to the related management for any improvements required
- Managing network services including Active directory, DNS, DHCP, Firewall, Central Wi-Fi System, NAS / SAN servers, VMware, SMTP & more web services (Nextcloud as file collaboration service, SnipeIT as IT assets management system)
- Installing tests and troubleshooting a full range of hardware and software, end-user tools, etc
- Ensuring adequate levels of support coverage including scheduling staff coverage, rotating work schedules, etc
- Managing IT Assets and Services life cycle and planning any required purchasing after the agreement with the related department.
- Assisted in network maintenance, ensuring smooth connectivity for all users.
SAP Basis Associate Consultant
VSquare Tech Solutions
10.2016 - 10.2017
- User creation, deletion, and modification in R/3
- Created Bulk Users using ECATT and Unlocked the users and password resetting for users
- Client copy (local, remote, export/import), creation of clients, deleting clients and updates processing, Operation modes
- Kernel up gradation, Support package administration
- Short dump analysis, managed lock entries, lock/unlock transaction codes. Knowledge on creating users by legacy
- SMTP mail Configuration
- Start and Stop SAP both in Windows and Linux platform.
HR Executive
VSquare Tech Solutions
06.2014 - 09.2016
- Expert in taking orders from seniors and giving valuable suggestions and Maintained human resources regulatory compliance with local, state and federal laws.
- From experience range of 2 to 10 years for all permanent, subcontracting and direct positions
- Collaborated with department heads to develop strategic staffing plans that meet organizational needs both short-term and longterm.
- Maintaining employees’ personnel files and records, communicating HR policies & across the organization at all levels.
Education
Master of Science - Network Management and Cloud Computing
Middlesex University
Dubai, United Arab Emirates02.2020
Bachelor's Degree - Computer Science
Anna University
Chennai, India04.2014
Skills
- Basic Linux
- Network Security – Firewalls and End Point Protector
- IT asset Management- Snipe IT Tickets Systems and Access Point D-Link
- Virtualization – OpenStack
- Python Basic Commands
- Office 365 Administration, cloud support, Mimecast email security
- Basic network, computer hardware, printer, and mobile device support
- CISCO Packet Tracer, Putty, Wireshark, LAN
- Windows Server 2012 R2
- Access Control DCCE PATH
- ITSM Software
- Ticket management
- Backup and recovery
Accomplishments
- AWS Cloud Practitioner Essentials in training and certified on May 9, 2020 from Amazon.
- Certified C and C++ Programming from NIIT.
- Certified by Oracle Certificated Professional in Java SE6.
- Certified by SAP BASIS Programming from Talent IT.
Languages
English
Tamil
Hindi
German A1
Driving License
License No:3885804, Expiry Date: 04-10-2028
Projects reports & thesis
- Projects – OpenStack deployment using MAAS and JUJU Software
- A comprehensive procedure on how to launch a cloud platform from AWS Amazon to handle the virtualization cloud storage access.
- Thesis – Cloud-Based ERP – Pros and Cons
- A cloud-based ERP system, or an ERP system based on Software as a Service (SaaS) is a built software and maintained by a vendor of software on their own server providing its services through the internet. Customers usually sign a monthly or annual service.
- Zabbix is a developed and simple organization greatness open source software following the answer for arranging and application following of thousands of measurements. Zabbix is an organization open source-checking programming program for frameworks and applications
Pursuing certifications
- MS900 - Microsoft 365 Fundamentals
- AZ900 – Azure Fundamental
References
- Mohammed Fota, +971507713078, IT Manager, Prisme International
- Karen Beggs, +971528997983, Head of HR, Prisme International
- Arun, +971552109775, IT Administrator, Cracknell
- Vignesh, 0528761020, Junior IT Support, Rounak Computer
Timeline
Technical Support Engineer
Dubai Technologies
11.2022 - Current
IT Technical Support Engineer
Rounak Computer
11.2021 - 12.2021
IT Assistant
Cracknell Landscape Architect
10.2021 - 11.2021
IT Assistant
Prisme International FZ LLC
02.2019 - 08.2020
SAP Basis Associate Consultant
VSquare Tech Solutions
10.2016 - 10.2017
HR Executive
VSquare Tech Solutions
06.2014 - 09.2016
Master of Science - Network Management and Cloud Computing
Middlesex University
Bachelor's Degree - Computer Science
Anna University
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