Benison Rapaka
Mumbai
Summary
Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates positive attitude and readiness to adapt to different situations.
Overview
9
9
years of professional experience
2017
2017
years of post-secondary education
Work History
Store Manager of Operations
VSR ENTERPRISES
Mumbai
11.2020 - Current
- Managed daily store operations ensuring smooth workflow and effective team collaboration.
- Oversaw inventory management processes, tracking stock levels and ordering supplies.
- Trained and mentored staff on customer service standards and sales techniques.
- Implemented operational policies to enhance efficiency and maintain compliance with regulations.
- Resolved customer complaints promptly and professionally.
- Assisted customers in finding the products they needed quickly and efficiently.
- Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
Delivery Rider
Laxmi Express Ltd (DTDC EXPRESS)
Mumbai
09.2016 - 10.2020
- Delivered packages promptly across assigned routes while ensuring customer satisfaction.
- Communicated effectively with customers to confirm delivery details and address concerns.
- Managed time efficiently when making multiple stops along designated routes.
- Provided excellent customer service through courteous interaction with clients upon arrival of deliveries at their homes or businesses.
Education
Diploma In Supply Chain Management (SCM) - Supply Chain Management
Indian Institute of Skill Development And Training
03.2024 - 04.2025
St. Rocks College of Commerce And Science
Mumbai Skills
- Store operations
- Inventory management
- Customer service
- Team training
- Complaint resolution
- Problem solving
- Effective communication
- Adaptability
- Computer skills
- Documentation and reporting
- Accurate money handling
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Elementary (A2)
A2
Interests
- Bike & Car Enthusiasts
Timeline
Diploma In Supply Chain Management (SCM) - Supply Chain Management
Indian Institute of Skill Development And Training
03.2024 - 04.2025
Store Manager of Operations
VSR ENTERPRISES
11.2020 - Current
Delivery Rider
Laxmi Express Ltd (DTDC EXPRESS)
09.2016 - 10.2020
St. Rocks College of Commerce And Science