BENJAMIN MACWAN
Toronto,ON
Summary
Technical Account Manager with more than 10 years of hands-on experience in Business development and Account Management to support enterprise accounts. Strategic and task oriented sales representative offering comprehensive background in building relationships, cultivating partnerships, retaining top accounts and growing profit channels by establishing trust. Identifying prospects and converting leads into customers. Superior communication skills possess strong work ethic, people oriented and a motivated learner. Hardworking and able to plan and execute the job within the given time frame. Possess a technological aptitude with a proven ability for researching, investigating and diagnosing problems. Has experience in technology leadership, data communications and project management. Eager to expand personal knowledge base by providing invaluable assistance to colleagues and co-workers alike. Creates and maintains a team environment utilizing innovative methodologies resulting in a cohesive group. Defines plans and organizes activities necessary to reach targeted goals.
Overview
13
13
years of professional experience
1
1
Language
Work History
Senior Technical Account Manager
DPP Tech
New Delhi, Delhi
01.2021 - Current
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Brought in new customers and retained existing accounts through proactive management of individual needs.
- Exceeded established sales goals and increased client retention.
- Serviced existing accounts on regular basis to maximize revenue.
Senior Account Manager
Highlands InfoTech
NOIDA, UP
12.2019 - 01.2021
- Developing and implementing sales processes to onboard new clients, and offering support for current clients.
- Responsible for the management of sales and relationships with clients, who also serves as the interface between the customer service, the sales team and the engineering team.
- Cold calling to find new business opportunities within the Civil Engineering Companies.
- Responsible for providing Training Sessions online to engineers and other prospects.
- Built relationships with new clients, and maintained and nurtured business relationships with existing clients.
- Created portfolio of client accounts and monitored ongoing activities.
- Determined price schedules and discount rates to maintain competitive positioning.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
- Connected with customers to build trust and leverage consultative sales techniques.
- Cold called prospective clients to build awareness for company offerings and generate substantial interest.
Team Lead/Sr Consultant
Compunnel Staffing
, UP
04.2018 - 12.2019
- Coordinated production schedules within department to meet business targets and delivery expectations.
- Supervised team of 8 employees to maintain optimal performance and consistent operations.
- Coached employees on speed and efficiency to improve team productivity.
- Trained employees to follow standard work and understand JDSs.
- Monitored, tracked, and evaluated associate performance based upon pre-determined KPIs.
- Collaborated with team to encourage open sharing of ideas and solutions.
- Resolved customer issues to restore confidence and meet contract terms.
- Worked with manufacturers to keep healthy stock levels and correct product issues.
- Persuasively negotiated terms with customers to meet profit targets.
- Outbound Sales Calls to find new business opportunities.
- Connecting with clients over Telephonic and In Person meetings Sole POC for with different account managers listed in different regions.
- Handling client relationships and business development activities as per different client's needs.
- Ensuring strict adherence to all client compliances Mapping various accounts to ensure effective coverage.
- Developing business plans and sales strategies for the region to ensure attainment of individual and company goals and profitability.
- Making sure of all RFI's, RFQ's, RFP's are dealt with on time.
Business Development Executive
Vadodara, GJ
08.2016 - 03.2018
- Worked with internal staff to develop proposals for business services.
- Connected with customers, serviced accounts, and completed regular follow-up to consistently achieve sales targets.
- Managed professional sales process, including generating new business, presenting products, and closing consistent sales.
- Cultivated productive customer relationships based on in-depth business knowledge and top-notch service.
- Actively prospected for new sales leads and business opportunities across US and Canada territory.
- Successfully qualified customers to promote the right mix of products and services that led to new contracts.
- Researched prospective accounts, identifying company services and market presence, and developed proactive plans to penetrate the accounts.
- Identified business opportunities and engaged clients to develop relationship and to educate prospects of value proposition of working with company.
- Participated in decisions before committing company resources to respond to RFPs.
- Developing business plans and sales strategies for the region to ensure attainment of individual and company goals and profitability Make Outbound Sales Calls to find new business opportunities.
- Resolved customer complaints regarding sales and service.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
Sales and Marketing Manager
Express Glass and Railing
Toronto, ON
12.2013 - 01.2016
- Developed branding message, materials, and plans to successful reach and engage target demographics.
- Coordinated regular calls with sales and marketing teams to maintain cohesive approach and achievement-oriented culture.
- Identified local influence centers and targeted activities to achieve lead prospecting goals.
- Devised successful marketing plan to consistently meet monthly sales goals.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
- Projected sales and identified less profitable areas by closely monitoring operations.
- Determined price schedules and discount rates.
- Resolved customer complaints regarding sales and service.
- Directed and coordinated activities involving sales of manufactured products, services, and real estate.
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
- Determined price schedules and discount rates to maintain competitive positioning.
Sales and Marketing Supervisor
Ozone Resources
Toronto, ON
09.2011 - 11.2013
- Developed branding message, materials, and plans to successful reach and engage target demographics.
- Coordinated regular calls with sales and marketing teams to maintain cohesive approach and achievement-oriented culture.
- Identified local influence centers and targeted activities to achieve lead prospecting goals.
- Devised successful marketing plan to consistently meet monthly sales goals.
- Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
- Directed and coordinated activities involving sales of manufactured products, services, and real estate.
- Researched market trends and stayed current on customer preferences to better lead sales operations.
- Engaged customers to quickly identify needs, negotiate contracts and close sales.
- Projected sales and identified less profitable areas by closely monitoring operations.
- Prepared budgets and approved budget expenditures.
- Demonstrate stewardship to quality assurance processes.
- Ensures timelines are being met, also ensuring availability of resources.
- Create document and structure test strategy plans.
- These documents are based on requirements from the clients.
- Lead a team towards development and execution of scenarios on how to market the product and ensure "Excellence" prior to releasing new products to the public, online or in person.
- Maintaining minimum stock for the inventory & forecasting for the future.
05.2010 - 07.2013
- Overall strategic management dashboard and direction setting by programming to ensure timely update on the local server.
- Creating different access gateways for all departments for data to be viewed as per the requirements.
- Fetching the raw data from a module and sending data to a database by linking it to the program.
- Using Visual Basic to manage data and network distribution.
- Tailor the process to connect the local database to the main server, and use the daily report to generate on the webpage using Java/JSP technology.
- Create a local website for the company which can be viewed and accessed by the various departments by using Java programming.
- Encapsulate all object content before being viewed on the webpage.
- Preliminary investigation, determining system requirement, designing of the system, development of the software.
- Working on implementation of system and maintenance.
- Resource planning and administration.
Software/Web Developer
Apollo Tyres
Vadodara, GJ
05.2009 - 12.2009
- Main objective of the project was to collect data from over 1000 machines and update central storage of data and then make it available online.
- These included daily logs, metrics and reports generated by the machines and then uploading them to the main server.
Education
Post Graduation - Computer Systems Networking - Technician
Centennial College
Post-Graduate Diploma - Networking
Bachelor of Science - Information Technology
Bharati Vidyapeeth University
Bachelors Degree - Information Technology
Skills
Lead prospecting
Customer Relations
Strategic planning
Account development
Network development
Revenue Generation
Cold Calling
Relationship building and rapport
Business development and planning
Additional Information
- AWARDS , Rising Star award Sales within the first three months of joining Collabera Runners up award Sales Collabera Promotion from Senior Consultant to Team lead – Compunnel Staffing
Timeline
Senior Technical Account Manager
DPP Tech
01.2021 - Current
Senior Account Manager
Highlands InfoTech
12.2019 - 01.2021
Team Lead/Sr Consultant
Compunnel Staffing
04.2018 - 12.2019
Business Development Executive
08.2016 - 03.2018
Sales and Marketing Manager
Express Glass and Railing
12.2013 - 01.2016
Sales and Marketing Supervisor
Ozone Resources
09.2011 - 11.2013
05.2010 - 07.2013
Software/Web Developer
Apollo Tyres
05.2009 - 12.2009
Post Graduation - Computer Systems Networking - Technician
Centennial College
Post-Graduate Diploma - Networking
Bachelor of Science - Information Technology
Bharati Vidyapeeth University