Rameshwar Gupta
Noida,UP
Summary
Experienced Senior Technical Account Manager with a diverse background, including roles as a Technical Project Manager and Software Developer. Adept at managing complex projects, aligning technical solutions with business needs, and delivering exceptional client support. Proven expertise in translating technical concepts into clear, actionable strategies, driving both client satisfaction and organizational success. Skilled in both technical development and project management, ensuring seamless integration and growth.
Overview
10
10
years of professional experience
Work History
Senior Technical Account Manager
CleverTap Private Limited
08.2022 - Current
- Conduct regular in-person/virtual meetings with customers' technical teams.
- Perform routine health checks and technical audits of integrated platforms.
- Conducted presentations to large groups at in person meetings and onsite product trainings.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Served as trusted business and technology advisor to enterprise customers.
- Maintained excellent healthy business relationships resulting in exceeding year over year services revenue.
- Supervised and mentored new technical account managers.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
Technical Project Manager
ClixLogix Technology Private Limited
07.2019 - 08.2022
- Team Handling
- Determining project requirements and developing work schedules for the team. Delegating tasks and achieving daily, weekly, and monthly goals.
- Liaising with team members, management, and clients to ensure projects are completed to standard.
- Identifying risks and forming contingency plans as soon as possible.
- Analyzing existing operations and scheduling training sessions and meetings to discuss improvements.
- Keeping up-to-date with industry trends and developments.
- Updating work schedules and performing troubleshooting as required.
- Motivating staff and creating a space where they can ask questions and voice their concerns.
- Being transparent with the team about challenges, failures, and successes.
- Writing progress reports and delivering presentations to the relevant stakeholders.
Senior Software Engineer
XIS Technology Private Limited
11.2017 - 06.2019
- Product Development Discussion with Product Owner
- Coding.
- Unit Testing.
- Issue Resolution.
- Performance Improvement.
- Technical Documentation of the Product.
- Led software development initiative as a senior developer and primary point-of-contact for project management staff.
Software Engineer
E-Virtual Services Private Limited
08.2015 - 10.2017
- Coding.
- Unit Testing.
- Worked Individually as well as in team.
- Handles Client.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
IOS Developer
Prayag Software Solution
02.2014 - 08.2015
- Started as Trainee.
- Coding.
- Worked Under Senior Management.
- Worked Individually.
- Worked with quality assurance team to confirm app compatibility with analogous solutions on other platforms.
Education
Master of Computer Applications - Computer Engineering
Galgotias College of Engineering & Technology
Greater Noida, India06.2014
Skills
- Exceptional Customer Service
- Risk Management
- Upselling & Consultative Selling
- Customer Communication
- Lead Prospecting
- Client Relationship Management
- Project Management
- Strategic Problem Solving
- Technical Integration
- Stakeholder Management
- Revenue Growth
- 6 Years of Development Experience(Mobile)
- 4 years of Team Handling Experience(15 Team members)
Accomplishments
- Supervised team of 15+ members.
- Delivered exceptional customer support, resulting in great improvement in client retention.
- Played a key role in driving revenue growth through effective technical account management.
- Collaborated with the sales team to identify and capitalize on upsell opportunities.
- Successfully drove upsells across multiple accounts through demonstrated technical expertise.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Work Preference
Work Type
Full TimePart TimeContract WorkWork Location
On-SiteRemoteHybridWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no shortage of remarkable ideas, what’s missing is the will to execute them.
Seth Godin
Timeline
Senior Technical Account Manager
CleverTap Private Limited
08.2022 - Current
Technical Project Manager
ClixLogix Technology Private Limited
07.2019 - 08.2022
Senior Software Engineer
XIS Technology Private Limited
11.2017 - 06.2019
Software Engineer
E-Virtual Services Private Limited
08.2015 - 10.2017
IOS Developer
Prayag Software Solution
02.2014 - 08.2015
Master of Computer Applications - Computer Engineering
Galgotias College of Engineering & Technology
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