Durga Sravani Nitta
Hyderabad
Summary
Resourceful Senior Technical Account Manager known for high productivity and efficient task completion. Specialize in strategic planning, client relationship management, and technical solution implementation. Excel in communication, problem-solving, and adaptability, ensuring seamless collaboration with clients and internal teams to drive success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Technical Account Manager
Oracle
Hyderabad
12.2016 - 09.2022
- Developed and maintained relationships with clients to ensure customer satisfaction.
- Monitored client accounts, evaluated performance metrics, and identified areas for improvement.
- Coordinated with internal teams to ensure proper resolution of customer requests.
- Collaborated with other departments to improve overall customer experience.
- Maintained up-to-date knowledge of industry trends, technologies, and competitive landscape.
- Conducted regular meetings with customers to discuss account status updates and product enhancements.
- Served as the primary point of contact for escalated customer inquiries.
- Prepared presentations for sales meetings outlining key features of products or services offered by the company.
- Communicated with sales and product development teammates to enhance customer experiences and achieve SLAs.
- Achieved sales goals, increasing revenue for top accounts and expanding personal sales portfolio.
- Analyzed customer data to identify trends in usage patterns and recommend solutions accordingly.
Education
Bachelor of Technology - Computer Science
RK College of Engineering
Vijayawada06-2014
Skills
- Sales Support
- Business process improvement
- Training and mentoring
- Incident Management
- Service Level Agreements
- Service Agreements
- Customer Service
- Delivery Management
- Customer Communication
- Team Collaboration
- Customer Relations
Accomplishments
- Star of the year
- Contributed Support for two of the top customer (Biogen & Fidelity) to get renewed for continuous 2 years.
- Worked with Sales team to get the contracts renewed on the yearly basis.
- Cordinated with different departments to support the client requirements.
Certification
- Completed ITIL Foundation Level Certification
Timeline
Senior Technical Account Manager
Oracle
12.2016 - 09.2022
Bachelor of Technology - Computer Science
RK College of Engineering
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