Ben Joe Varghese
Product Owner/ Senior Business Analyst
Chennai,TN
Summary
Adept at deconstructing and planning stories in order to promote improvements to product design and implementation. Excellent relationship-building, organizational, and project management skills with a focus on overcoming technical challenges and implementing successful resolutions.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Senior Business Analyst/ Product Owner
Boston Harbor Consulting
04.2021 - Current
- Led various CPQ Implementation and customizations using Agile Methods and Hybrid Methods to ensure Quote-to-Order capabilities such as Quote Management, Subscription Management, Pricing & Discounts, and Renewals.
- Identified cost-saving opportunities through detailed financial analysis of company expenditures related to Quote-to-Order processes.
- Acted as the primary liaison between technical teams, business units, and external partners during product development phases.
- Provided regular updates to customers and senior leaders on project progress, leveraging strong business partnership experience to successfully drive cross-functional initiatives and projects.
- Collaborated closely with UX/UI designers to develop intuitive interfaces meeting end-user needs and design principles, aligning with new product introduction (NPI) and product release processes.
- Prioritized building critical features upfront to identify constraints and technical challenges early in the project lifecycle, leveraging good functional and technical knowledge of Quoting, Pricing, Configuration, and Order Management.
- Conducted quality assurance checks to ensure data accuracy in IT projects, including CPQ platforms
- Analyzed customer feedback to identify areas for project improvement and enhancement, utilizing excellent written and oral communication skills to present ideas, designs, and solutions to business and IT stakeholders.
- Implemented best practices to ensure high-quality IT project delivery, demonstrating critical thinking and analytical decision-making skills.
- Participated in Agile ceremonies, demos, and production proving activities, prioritizing and executing tasks in a high-pressure environment.
- Owned and prioritized the product backlog to align with project goals and timelines, while coordinating with external vendors to deliver IT project components as needed.
- Decomposed projects into epics and implementable user stories for efficient development, while assessing customer requirements and developing effective IT project plans accordingly.
Introduced new analytical systems to enhance visibility into vital business metrics, demonstrating self-motivation and initiative without a lot of direction.
Business Analyst
Solize India Pvt Ltd
12.2019 - 03.2021
- Handled Zoho(ERP) Implementations
- Supported software development projects by defining clear requirements and effectively communicating them to technical teams.
- Boosted customer satisfaction levels by identifying areas of improvement and proposing actionable solutions.
- Collaborated with stakeholders to identify business needs and data sources.
- Facilitated change management initiatives, ensuring smooth transitions during organizational transformations.
- Interacted with internal customers to understand business needs and translate into requirements and project scope.
- Ensured compliance with industry regulations by conducting thorough risk assessments and implementing necessary controls.
- Performed gap analysis to identify areas of improvement.
- Executed analysis of risks and identified risk mitigation strategies.
- Analyzed open orders, backlog, and sales data to provide sales team with insights.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Business Analyst
Cerner India Health Services Pvt Ltd
04.2016 - 12.2019
- Cerner EHR, EMR - Healthcare Implementations
- Assisted in the design and implementation of electronic health record systems, leading to streamlined information management and increased accessibility for all stakeholders.
- Optimized department efficiency by analyzing procedures and data regarding charting and patient flows.
- Identified patterns and trends in large data sets and provided actionable insights.
- Conducted comprehensive market research to assist in the development of new service offerings tailored to meet evolving customer needs.
- Reduced costs and improved patient outcomes with the identification of trends, patterns, and opportunities through healthcare data analysis.
- Provided targeted training sessions for staff members on using healthcare analytics tools effectively, enhancing their ability to make data-driven decisions.
Team Manager
Sutherland Global Services
04.2015 - 01.2016
- Gained direct experience in various roles to enable organization of information management and training systems that reduced training time for new hires by 10% with higher quality of work performance.
Education
PGDM - Systems and Operations -
SCMS School of Management
05.2013 - 05.2015
B.Tech - Computer Science - undefined
Kerala University
05.2008 - 05.2012
Skills
CPQ - Configure Price Quote
Agile/Scrum
ERP
Client Management
Requirements gathering/realization
Project Management
Pricing
Product Backlog Management
User Experience Principles
Languages: English, Hindi, Malayalam
Competitive Market Analysis
Forecasting and planning
CRM Systems
Gap analysis
Accomplishments
- Delivered Multiple CPQ releases for clients across the US
- Awarded Excellence in Business Analysis from Boston Harbor Consulting
- Extramile awarded twice from Cerner/Oracle - Healthcare
Certification
Pricefx Certified Project Manager
Timeline
Senior Business Analyst/ Product Owner
Boston Harbor Consulting
04.2021 - Current
Business Analyst
Solize India Pvt Ltd
12.2019 - 03.2021
Business Analyst
Cerner India Health Services Pvt Ltd
04.2016 - 12.2019
Team Manager
Sutherland Global Services
04.2015 - 01.2016
PGDM - Systems and Operations -
SCMS School of Management
05.2013 - 05.2015
B.Tech - Computer Science - undefined
Kerala University
05.2008 - 05.2012