Benny Dsouza
Mumbai
Summary
Dynamic Customer Service Representative with a proven track record at JPMorgan Chase, excelling in conflict resolution and customer relationship development. Recognized for enhancing service processes and maintaining high customer satisfaction. Skilled in transaction management, I effectively addressed account discrepancies while fostering a positive customer experience.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
JPMorgan Chase
12.2018 - 07.2025
- Responded to customer requests for products, services, and company information.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Sought ways to improve processes and services provided.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and backed up other customer service managers.
Customer Service Representative
Tech Mahindra
05.2012 - 12.2018
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Addressed customer account discrepancies and concerns.
Education
Bachelor of Commerce - Accounting
St. Andrews College
MumbaiSkills
- Account maintenance
- Conflict resolution management
- Transaction management
- Customer relationship development
- Customer service excellence
- Effective call management
Accomplishments
- Achieved Overall Customer satisfaction by addressing customer queries with politeness and empathy.
- Resolved product issue through consumer testing.
- Assisted Sub-ordinates with Average handing time through effectively helping with Call barging and Call listening session.
- Collaborated with team of four in the development of Quality error reduction for new Business introduction.
Timeline
Customer Service Representative
JPMorgan Chase
12.2018 - 07.2025
Customer Service Representative
Tech Mahindra
05.2012 - 12.2018
Bachelor of Commerce - Accounting
St. Andrews College