Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Benny Dsouza

Mumbai

Summary

Dynamic Customer Service Representative with a proven track record at JPMorgan Chase, excelling in conflict resolution and customer relationship development. Recognized for enhancing service processes and maintaining high customer satisfaction. Skilled in transaction management, I effectively addressed account discrepancies while fostering a positive customer experience.

Overview

13
13
years of professional experience

Work History

Customer Service Representative

JPMorgan Chase
12.2018 - 07.2025
  • Responded to customer requests for products, services, and company information.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Trained new personnel regarding company operations, policies and services.
  • Sought ways to improve processes and services provided.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and backed up other customer service managers.

Customer Service Representative

Tech Mahindra
05.2012 - 12.2018
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Addressed customer account discrepancies and concerns.

Education

Bachelor of Commerce - Accounting

St. Andrews College
Mumbai

Skills

  • Account maintenance
  • Conflict resolution management
  • Transaction management
  • Customer relationship development
  • Customer service excellence
  • Effective call management

Accomplishments

  • Achieved Overall Customer satisfaction by addressing customer queries with politeness and empathy.
  • Resolved product issue through consumer testing.
  • Assisted Sub-ordinates with Average handing time through effectively helping with Call barging and Call listening session.
  • Collaborated with team of four in the development of Quality error reduction for new Business introduction.

Timeline

Customer Service Representative

JPMorgan Chase
12.2018 - 07.2025

Customer Service Representative

Tech Mahindra
05.2012 - 12.2018

Bachelor of Commerce - Accounting

St. Andrews College
Benny Dsouza