Benson D

• Managed several enterprise projects with outstanding success by prioritizing them according to their cruciality, resource availability, and alignment with client goals.
• Developed and implemented comprehensive project plans, timelines, decks and ensuring the project is delivered within controlled scope, budget and time.
• Lead the weekly and monthly project update client calls and share the progress, challenges and milestones.
• Lead the onboarding workshops after project kick-off call (Goals & Value measurement workshops)
• Created and updated thee projects on the PM tools like Rocketlane, Asana etc.
• Lead the Monthly and QBR meetings and shared the updates to the project stakeholders.
• Met project deadlines without sacrificing build quality or workplace safety.

• Onboarded new enterprise & mid market clients and pilot them through the project plan, timelines and other important key factors of the project.
• Managed the project teams in Agile environment, realizing success through application of SDLC methodologies and exceptional leadership skills.
• Lead the weekly and monthly update calls and present the project updates, challenges, new ideas, milestones.
• Created and updated the projects on the PM tool (Rocketlane) and assigned tasks to the respective project stake holders.
• Developed comprehensive project and data migration plans to ensure on-time delivery and successful outcomes.
• Created multiple project reports and shared with the project stake holders.
• Lead the sprint planning and retrospective meetings to plan the sprint with prioritized activities.
• Submitted an extensive project documentation to the client and customer success team at the go-live stage.

• Proposed solutions that met the Upland implementation requirements, ensuring they add value to the overall proposal.
• Created and manage the projects in the Upland Software (Tenrox) and assigned tasks to the project team members.
• Drove the workshop calls to gather the functional requirements and documented them for a clear and a faster implementation.
• Managed change requests effectively by documenting and getting them signed-off before incorporating changes into existing plans or schedules.
• Worked jointly with the cross functional teams (Dev & Engineering, QA, UI/UX) to gather and share information to speed up the project implementation.
• Lead the cadence calls with the clients to update the project progress and challenges (weekly & monthly)

• Created baseline project plans & timelines to the enterprise and SBU customers.
• Created project reports via Replicon SAAS solution.
• Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
• Assisted in the sprint planning and project portfolio meetings and presented project statuses.
• Created weekly & monthly project reports to be shared with the project stake holders.
• Developed and implemented reports and presentations for key stakeholders and senior management.

• Provided technical assistance to customers experiencing difficulties with hardware products, leading to a higher rate of issue resolution on the first contact.
• Creating Incident reports and Work order reports when there is a planned or an unplanned outage to the Baxter employees using BMC Remedy tool.
• Mapping network printers to the laptop's and computers using the IP address.
• Resetting the domain passwords, application's password, CISCO IP Phone Voicemail password etc
• Troubleshooting and resolving complex technical issues related to Windows Server and Operating systems.

• Deploy and configure the product software at the client's place using .net framework.
• Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
• Mentored junior members of the team on best practices in issue resolution techniques.
• Promote positive client relationships by focusing strong retention by meeting clients.
• Establish and publish clear priorities among project activities.

Project Details: Shop workers who have reportees under them are offered the STeP-Up training program.

Its goal is to improve leadership abilities. To enroll in the STeP-uP training program, participants must first attend BOSCH the Living Values.

1. RAL - Role As Leader

2. Communication with associates

3. WATS - Working According To Standards

4. SFMC ( Shop Floor Management Cycle )