Benson Durai Singh S
Dharapuram Town, Tiruppur District, Tamilnadu State
Summary
Technical support professional with extensive troubleshooting experience and in-depth knowledge of computer systems. Committed to enhancing skills and contributing to the success of organizations by leveraging expertise in a professional environment.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Senior System Engineer
Infosys Ltd.
Chennai
10.2022 - Current
- Working in Service desk tool for tracking all the problems related to server and desktop, resolving the same within the SLA (Service Level Agreement) period.
- Data center maintenance.
- Managed SCCM for patch, OS, and software deployments
- Working for SCCM Non-compliant on systems.
- Managed both free and licensed software inventory
- Managed Active Directory infrastructure
- Delivered round-the-clock assistance for network issues in operational settings
- Delivered detailed audit reports to stakeholders
- Configured and managed file and print servers
- Configured and managed Windows Deployment Service.
- Experience in working on high-priority incident tickets with a high critical deadline
- Troubleshooting user authentication problems.
- Resolved login challenges in Citrix environment.
- Enabled BitLocker encryption on device drivers
- Resolved troubleshooting tasks in Microsoft Outlook effectively
- Enabled effective communication with network personnel for troubleshooting
- Diagnosing and resolving issues with Symantec Antivirus
- Troubleshot and resolved issues on Windows platforms
- Deployed both client and server OS.
- Installed various software applications
- Installed networked printers
- Identified and resolved hardware issues
- Ensured systems were consistently updated with security patches
- Updated inventory records regularly
Senior Analyst
HCL Technologies Ltd.
Madurai
04.2021 - 10.2022
- Implemented IAM systems using various vendor products such as SailPoint IIQ, SAP
- Designed IAM framework within SailPoint IIQ and Active Directory
- Overseeing access controls and identity governance processes
- Developed and allocated roles for accounts within SAP production environment meeting set requirements
- License regularized for SAP external users
- Terminated user accounts and deactivated SAP external profiles.
- Ensured creation and termination tasks were completed within SLA period using ServiceNow
- Resolved domain login issues within Active Directory
- Handled SAP systems access problems.
- Handled high-priority incident tickets with stringent deadlines
- Allocated access rights to folders associated with projects in the network storage system
- Handling account setup, group administration, and role assignments according to needs.
- Whitelisted devices in Cisco servers
- Managed allocation and deallocation of RSA tokens for end-users
System Engineer
INFOSYS Ltd on the payroll of I-Source Infosystem Pvt. Ltd.
10.2018 - 04.2021
- Utilized service desk tool to track laptop and desktop issues.
- Efficiently resolved issues with Symantec Antivirus deployments
- Installed and maintained functionality of Windows systems
- Installed client operating systems
- Installing and resolving issues with software applications
- Setup and configured printers
- Ensured optimal performance of hardware and software components
- Routinely updated desktops with security patches
- Managed system asset inventory records
- Addressed SCCM non-compliant issues on systems
- Secured manager's approval for project machine data transfer
- Assisted in various auditing processes
- Resolved Microsoft Outlook issues promptly
System Engineer
INFOSYS Ltd on the payroll of CITI Computer Pvt LLP.
01.2016 - 08.2018
- Tracked desktop-related issues using service desk tool
- Installed Windows systems
- Diagnosed and resolved Windows-related issues
- Updated desktops regularly with new security patches
- Diagnosed computer hardware issues
- Liaised with vendors to address and resolve hardware complications
- Managed software setup and maintenance
- Ensured proper printer installation and configuration.
Education
Bachelor of Engineering - Computer Science and Engineering
Karpagam Institute of Technology
Coimbatore04-2014
Higher Secondary - TamilNadu State Board
Kurunji Matriculation Higher Secondary School
Namakkal03-2010
High School - TamilNadu State Board
Private
Dharapuram04-2008
Skills
- Data Center Management
- Desktops
- Laptops
- O365
- Active Directory
- DNS
- DHCP
- WDS
- SCCM
- Remote Desktop Connection
- ServiceNow
- Troubleshooting
- Hardware Configuration
- Servers and storage
- Mobile devices
- Operating System Configuration
Certification
Microsoft certified solution expert 2012
Languages
Tamil
First Language
English
Upper Intermediate (B2)
B2
Timeline
Senior System Engineer
Infosys Ltd.
10.2022 - Current
Senior Analyst
HCL Technologies Ltd.
04.2021 - 10.2022
System Engineer
INFOSYS Ltd on the payroll of I-Source Infosystem Pvt. Ltd.
10.2018 - 04.2021
System Engineer
INFOSYS Ltd on the payroll of CITI Computer Pvt LLP.
01.2016 - 08.2018
Bachelor of Engineering - Computer Science and Engineering
Karpagam Institute of Technology
Higher Secondary - TamilNadu State Board
Kurunji Matriculation Higher Secondary School
High School - TamilNadu State Board
Private
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