Berthena Kelly

• I handle incoming calls for pharmacy, authorizations for medication and member changes to accounts. I managed over 50 customer and provider calls per day.
• I also process medical claims for providers and hospitals for Medicaid Insurance.

Established and maintained partnerships with community organizations to promote health education programs.

• Promoted available resources and connected individuals with services.
• Created pamphlets, videos and other health education materials to promote health awareness and preventive health practices for community centers and school's.

• Worked with drug programs for youth between the age of 11 - 18 years. In school group sessions for high school teens with summer camps with Young Life. Supervised teen parenting programs in three high schools.
• Facilitated established training guidelines and curriculum for employee training.
• Adhered to negotiated annual budget and spending requirements.