Betcy Mathew
Summary
7+ years of experience in HR support, customer experience, and project coordination. Improved HR processes with 0% data errors in 4 years. Increased user satisfaction by 90% in 10 months. Enhanced project management efficiency by 25% in 1 year. Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Strong communicator focused on delivering outstanding customer care.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Hr Support Hrss Associate
Williams Lea India Private Limited
05.2020 - 09.2023
- Improved HR processes by accurately inputting 50-100 paperwork into HR and payroll systems, resulting in a 0% reduction in data errors and ensuring compliance with company policies
- New Hires background verification documentation in security watchdog portal
- Updated HR and payroll records for 20-50 individuals in regional scope, guaranteeing smooth payroll processes and accurate employee information
- Managed HR Helpdesk to handle 20 sensitive HR inquiries, safeguarding confidential data and maintaining compliance with privacy regulations
- Supported 10 new hires a day from onboarding to offboarding, ensuring smooth transitions and positive experiences for employees.
Customer Experience Specialist
Air BnB Airseva India Private Limited
01.2018 - 10.2018
- Handled cases from guest and host related to Booking of reservations, Verification of profile and account
- Increased user satisfaction by 90% by providing personalized guidance on finding suitable listings, leading to improved customer retention and loyalty
- Assisted 10 users in a day in modifying the dates of their upcoming reservations, ensuring their satisfaction and loyalty
- Improved calendar management for hosts, resulting in a 60% increase in overall booking availability and customer satisfaction
- Successfully mediated fair decisions in 30% of disputed cases, creating a positive impact on customer experience and brand reputation.
Project Coordinator
Hirah I Promatrix India Pvt Ltd
Trivandrum
05.2016 - 01.2018
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Prepared meeting agendas and minutes for distribution and record keeping.
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Maintained database and spreadsheets with accurate inventory and status.
- Interacted with 20-30 agencies on behalf of senior management, ensuring smooth communication and collaboration, which facilitated successful project outcomes and client satisfaction.
Project Coordinator
Xebec Design and Facilities Pvt. Ltd
New Delhi, India
12.2013 - 03.2015
- Facilitated client meetings, resulting in 100% improvement in project understanding and client satisfaction, contributing to successful project delivery for Xebec
- Enhanced project management efficiency by 25% through the development of project strategies and creation of a project management calendar, leading to on-time project delivery and reduced costs
- Coordinated with 10 vendors, consultants, and contractors, ensuring seamless communication and project progression.
Education
PG Diploma In Interior Designing - Interior Design
International Institute Of Fashion Technology
DELHI, Delhi05.2013
Bachelor Of Arts -
Jesus And Mary College
06.2011
Skills
- Calendar Management
- Leadership Qualities
- Human Resource Management
- Lead Generation
- Microsoft 365
- Payroll Software
- Project Delivery Method
- Project Management
- Property Management
- ServiceNow
- Workday
- Customer Service
- Time Management
- Attention to Detail
- Computer Skills
- Customer interaction
- Decision-Making
- Relationship Building
- Computer competencies
- Customer Relationship Management (CRM)
- Cross-Functional Teamwork
Certification
Chat GPT & AI Tools from Skill Nation on 28 March, 2024
Accomplishments
- Handled 30 refund cases with a 80% improvement in average resolution time, boosting customer trust and loyalty.
- Interacted with 20-30 agencies on behalf of senior management, ensuring smooth communication and collaboration, which facilitated successful project outcomes and client satisfaction.
- Facilitated client meetings, resulting in 100% improvement in project understanding and client satisfaction, contributing to successful project delivery for Xebec.
- Enhanced project management efficiency by 25% through the development of project strategies and creation of a project management calendar, leading to on-time project delivery and reduced costs.
- Coordinated with 10 vendors, consultants, and contractors, ensuring seamless communication and project progression.
Singing, Sketching and Socializing
Singing is a wonderful method to communicate with people and express your feelings. As a result, I have participated in the church choir and given performances at a few events. Regarding Sketching, I can swiftly and spontaneously record thoughts, moments, and scenes when I'm sketching. I sketch frequently in order to improve my drawing and observational skills.
Furthermore, I seek out events and activities that I'm interested in to meet individuals who share my interests and expand my social circle because socializing is essential for building relationships, networking, and maintaining mental wellness.
Additional Information
Expertize in following software:
- Workday
- ServiceNow
- Jira
- Citrix
- ChatGPT
- Microsoft 365
Languages
English
Upper intermediate (B2)
Hindi
Upper intermediate (B2)
Malayalam
Elementary (A2)
Timeline
Hr Support Hrss Associate
Williams Lea India Private Limited
05.2020 - 09.2023
Customer Experience Specialist
Air BnB Airseva India Private Limited
01.2018 - 10.2018
Project Coordinator
Hirah I Promatrix India Pvt Ltd
05.2016 - 01.2018
Project Coordinator
Xebec Design and Facilities Pvt. Ltd
12.2013 - 03.2015
PG Diploma In Interior Designing - Interior Design
International Institute Of Fashion Technology
Bachelor Of Arts -
Jesus And Mary College