Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Bh. Durga Ananthavalli

Scrum Certified Order Management Specialist
Bangalore,KA

Summary

To facilitate an environment where Human interaction shakes hands with Technology. To create a comfortable ground for people to interact, this helps giving Life, to Ideas that shape future.

Overview

7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications

Work History

Order Management Specialist

Applied Materials India
Bangalore, Karnataka
10.2017 - Current
  • Constantly Monitoring the Min and Max stock levels in the Consignment and making sure that the Planning and Forecast team are aware of any discrepancies.
  • Achieved a goal of 99% accuracy for maintaining a $ 15M inventory within the first quarter.
  • Working with the fulfillment team to procure the parts necessary for the replenishment.
  • Understanding which Installations are high priority and making sure that the Machine down time is being reduced by publishing weekly reports.
  • Reduced the machine down waiting time to less than 0.2 % from 1.75%.
  • Responsible to assess the Resource Gaps for installations based on the forecast of the tools shipping in next few months.
  • Responsible for scheduling the Engineers to perform installations at Customer Locations across AMAT’s Customer base world-wide.
  • Daily stand ups to check if the Customer Engineer group needs any help to perform the post Installation transactions according to the guidelines.
  • Reviewing orders for accuracy, errors and omissions to minimize incorrect shipments.
  • Providing consolidated reports of the failed parts for Quality analysis.
  • Maintaining knowledge of new product offerings and changes for order provisioning processes.
  • Ensuring that all the stake holders agree to any changes to the existing process by working with multiple parties involved in the change.
  • Making sure that everyone gets the proper training for the change to be Implemented.
  • Assessing the impact of the change on the B2B transactions, Billing and consignment maintenance.
  • Contributed to the steady decline of the B2B transactional error rate from 12 % to 3 %.
  • Reconciling the consumptions for more than $ 4 Million per month and submitting it to the finance with approvals from the stakeholders.
  • Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
  • Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
  • Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.

Customer account representative

Dell EMC
07.2014 - 09.2017
  • For Mid-Market Segment (Business)
  • Daily interaction with the Account Managers and IT Hardware resellers across the United States
  • Arranging conference calls between the Partners and the necessary departments to resolve
  • Payment/ Technical/Logistics issues
  • Lead the Best Place to Work program for the Midmarket Segment
  • Worked independently and as a team member to achieve set goals and objectives
  • Regular follow up with the Partners until closure of issue
  • Responsible for escalating the issues to the next level which can’t be resolved by agents
  • Helped in the smooth transition of Canada care queue before moving to Notification team (Order Management)
  • Making sure Dell EMC abides by the Federal Law concerning delays, by notifying the customers on time
  • Convincing the customers not to cancel the orders thus resulting in saving the revenue for Dell
  • Helping other teams outside Notify Team by closing credit requests
  • To run outbound reports and segregate the outbound work to the team members according to their workloads

Education

INSTITUTE oF LANGUAGE MANAGEMENT
Bangalore
01.2013 - 01.2014

B.com - Computers

Andhra Kesari Degree College, Andhra University
Andhrapradesh
06.2010 - 06.2014

Skills

Order process management

Inventory reconciliation

MS Excel

Stocking and replenishing

Order fulfillment

Complaint resolution

Certification

Certified Scrum Master®

Timeline

Certified Scrum Master®

12-2021

Business analytics with Excel

12-2021

Guided Project - Get started with Jira

11-2021

Order Management Specialist

Applied Materials India
10.2017 - Current

Customer account representative

Dell EMC
07.2014 - 09.2017

INSTITUTE oF LANGUAGE MANAGEMENT
01.2013 - 01.2014

B.com - Computers

Andhra Kesari Degree College, Andhra University
06.2010 - 06.2014
Bh. Durga Ananthavalli Scrum Certified Order Management Specialist