Bh. Durga Ananthavalli
Scrum Certified Order Management Specialist
Bangalore,KA
Summary
To facilitate an environment where Human interaction shakes hands with Technology. To create a comfortable ground for people to interact, this helps giving Life, to Ideas that shape future.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Order Management Specialist
Applied Materials India
Bangalore, Karnataka
10.2017 - Current
- Constantly Monitoring the Min and Max stock levels in the Consignment and making sure that the Planning and Forecast team are aware of any discrepancies.
- Achieved a goal of 99% accuracy for maintaining a $ 15M inventory within the first quarter.
- Working with the fulfillment team to procure the parts necessary for the replenishment.
- Understanding which Installations are high priority and making sure that the Machine down time is being reduced by publishing weekly reports.
- Reduced the machine down waiting time to less than 0.2 % from 1.75%.
- Responsible to assess the Resource Gaps for installations based on the forecast of the tools shipping in next few months.
- Responsible for scheduling the Engineers to perform installations at Customer Locations across AMAT’s Customer base world-wide.
- Daily stand ups to check if the Customer Engineer group needs any help to perform the post Installation transactions according to the guidelines.
- Reviewing orders for accuracy, errors and omissions to minimize incorrect shipments.
- Providing consolidated reports of the failed parts for Quality analysis.
- Maintaining knowledge of new product offerings and changes for order provisioning processes.
- Ensuring that all the stake holders agree to any changes to the existing process by working with multiple parties involved in the change.
- Making sure that everyone gets the proper training for the change to be Implemented.
- Assessing the impact of the change on the B2B transactions, Billing and consignment maintenance.
- Contributed to the steady decline of the B2B transactional error rate from 12 % to 3 %.
- Reconciling the consumptions for more than $ 4 Million per month and submitting it to the finance with approvals from the stakeholders.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Interfaced with sales, operations and functional groups to facilitate order flow and meet processing metrics.
Customer account representative
Dell EMC
07.2014 - 09.2017
- For Mid-Market Segment (Business)
- Daily interaction with the Account Managers and IT Hardware resellers across the United States
- Arranging conference calls between the Partners and the necessary departments to resolve
- Payment/ Technical/Logistics issues
- Lead the Best Place to Work program for the Midmarket Segment
- Worked independently and as a team member to achieve set goals and objectives
- Regular follow up with the Partners until closure of issue
- Responsible for escalating the issues to the next level which can’t be resolved by agents
- Helped in the smooth transition of Canada care queue before moving to Notification team (Order Management)
- Making sure Dell EMC abides by the Federal Law concerning delays, by notifying the customers on time
- Convincing the customers not to cancel the orders thus resulting in saving the revenue for Dell
- Helping other teams outside Notify Team by closing credit requests
- To run outbound reports and segregate the outbound work to the team members according to their workloads
Education
INSTITUTE oF LANGUAGE MANAGEMENT
Bangalore 01.2013 - 01.2014
B.com - Computers
Andhra Kesari Degree College, Andhra University
Andhrapradesh 06.2010 - 06.2014
Skills
Order process management
Inventory reconciliation
MS Excel
Stocking and replenishing
Order fulfillment
Complaint resolution
Certification
Certified Scrum Master®
Timeline
Certified Scrum Master®
12-2021
Business analytics with Excel
12-2021
Guided Project - Get started with Jira
11-2021
Order Management Specialist
Applied Materials India
10.2017 - Current
Customer account representative
Dell EMC
07.2014 - 09.2017
INSTITUTE oF LANGUAGE MANAGEMENT
01.2013 - 01.2014
B.com - Computers
Andhra Kesari Degree College, Andhra University
06.2010 - 06.2014