BHABANI SANKAR SAHOO

• Directed effective management of customer escalations in collaboration with support team. Implemented initiatives to enhance employee engagement across the region. Ensured zero tolerance policy compliance, maintaining operational integrity. Guaranteed timely fulfillment of regional deliverables with proper reporting. Monitored adherence to standard operating procedures within the region at all times. Fostered a responsive environment among support team to address customer needs swiftly.
• Drove succession planning initiatives across the region to ensure effective leadership continuity. Facilitated open house meetings with regional teams to address grievances and enhance communication. Proactively identified operational gaps and implemented preventive measures to support efficiency. Conducted monthly review meetings with regional and area managers to assess performance and strategies.
• Guaranteed availability of adequate, trained manpower at the hub and region per business requirements. Coordinated with regional teams to meet commercial and statutory compliance standards. Developed training initiatives for regional teams to support continuous skill enhancement.
• Maintained accountability for hub operations, ensuring adherence to budgetary limits. Sought superior guidance for operational challenges as required. Achieved continuous improvement in reducing operational error rates. Delivered regional performance reports regularly to inform strategic decisions. Committed to exceeding customer expectations within the region at all times.
• Guaranteed availability of adequate, trained manpower at hub and region per business requirements. Coordinated with regional teams to meet commercial and statutory compliance standards. Developed training initiatives for regional teams to support continuous skill enhancement.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Developed strong working relationships with staff, fostering a positive work environment.
• Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.

Key performance metrics across roles:

• Oversaw comprehensive city operations, focusing on OPD delivery and cost management. Directed team of AMs and fleet managers, driving efficiency improvements in operations. Optimized order utilization through effective scheduling and resource management. Enhanced serviceability by implementing best practices across all operational areas. Established cost management strategies to minimize waste and maximize profitability. Evaluated operational performance metrics to maintain quality standards. Managed recruitment efforts to ensure adequate staffing for operational needs.
• Executed cost analysis and reporting while overseeing schedules to enhance quality and streamline processes
• Promoted discipline among fleet of delivery executives across territories, ensuring adherence to brand standards
• Managed disputes and strikes to maintain a healthy work environment and operational efficiency
• Ensured flawless delivery service for customers by focusing on real-time service levels and schedule adherence.
• Executing cost analysis and reporting while overseeing schedules facilitating quality and process enhancement initiatives
• Boosting sales with strategic planning for growth and realization of unit economic targets for Odisha state effectively:
• Managing tier 3 and tier 4 city launches for in Odisha
• Designing roadmap for sales manager to elevate acquisitions and drive overall Swiggy GMV
• Liaising with multiple verticals to ensure smooth execution of expansion launches.

• India