Bhagath Sivadasan
Angamaly
Summary
Technology-oriented individual delivers product fixes and troubleshoot technical problems quickly. A confident Customer Support Engineer with expertise in help desk environments assisting customers while promoting efficiency, respect and patience. Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
Work History
Customer Support Engineer
Elmeasure India Pvt Ltd
05.2024 - Current
- Diagnosed, troubleshot and rectified hardware, software and network issues.
- Engaged in first-level support for customers requiring routine support and troubleshooting for EMS.
- Investigated and corrected problems with LV/MV Switch gear.
Presales Consultant
• GEM AGENCIES
04.2022 - 04.2024
- LT&MV Electrical Panel board design in cad (SLD and GA diagrams).
- Work order quotation issuance as per customer stipulation.
- Managed projects from procurement to commission.
Site Engineer
V B Engineers
12.2021 - 04.2022
- Recorded daily events and activities in site diary to evaluate process and improve productivity.
- Worked as a site super visor for this all-HT electrical contractor work sites which includes but not limited to – Skyline Builders, Confident group.
- Visited project sites during construction to monitor progress and consult with contractors and on-site engineers.
Business Development Trainee
I Cube Design Studio
09.2021 - 11.2021
- Collaborated with teammates to develop advertising collateral and sales presentations.
- Penetrated targeted accounts to generate sales from within client base.
- Gained hands on experience in electrical/electronics market space and customer business relations.
Education
Bachelor of Technology (B. Tech) - Electrical and Electronics Engineering
ADISHANKARA INSTITUTE OF ENGINEERINGANDTECHNOLOGY
Kalady, Kerala08.2021
High School Diploma - undefined
TECHNICAL HIGHER SECONDARY SCHOOL ALUVA
Aluva, Kerala05.2015
High School Diploma - undefined
DE PAUL ENGLISH MEDIUM HIGHER SECONDARY SCHOOL
ANGAMALY, Kerala07.2013
Skills
- Language proficiency
- Helpdesk administration
- Network configuration
- Programming
- AutoCAD
- Adobe Photoshop
- Root-cause analysis
- Technical support
- Device configuration
- Customer support
Work projects
- Supported electrical modernization for L&T Electrical and Automation(ACB, MCCB retrofit, APFC AND AHU Configuration and installation)
- Supported EMS & Energy Billing Systems for Elmeasure in various sites (Q1 mall Ekm, Hilite mall thrisur, Mall of kohinoor, etc )
Accomplishments
- Placed Second in NATIONAL LEVEL Innovation challenge conducted by ICT academy in corporation with Kerala startup mission
- Placed second in NATIONAL LEVEL innovation challenge conducted by FISAT engineering college
- Finalist in YUVA MASTER MIND conducted by Malayala Manorama
- Placed First in socially relevant project in APJ ABDUL KALAM innovation challenge
Publications
Application of Artificial Intelligence in Electrical Engineering, GRD JOURNALS, GRDCF004023, National Conference on Emerging Research Trend in Electrical and Electronics Engineering, 105 - 111
Hobbies and Interests
- Fish keeping
- Hobby farm
Personal Information
- Date of Birth: 05/10/97
- Nationality: Indian
- Marital Status: Single
Languages
Malayalam
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Tamil
Intermediate (B1)
Disclaimer
I hereby declare that the information furnished above is true and correct to the best of my knowledge and belief.
Timeline
Customer Support Engineer
Elmeasure India Pvt Ltd
05.2024 - Current
Presales Consultant
• GEM AGENCIES
04.2022 - 04.2024
Site Engineer
V B Engineers
12.2021 - 04.2022
Business Development Trainee
I Cube Design Studio
09.2021 - 11.2021
High School Diploma - undefined
TECHNICAL HIGHER SECONDARY SCHOOL ALUVA
High School Diploma - undefined
DE PAUL ENGLISH MEDIUM HIGHER SECONDARY SCHOOL
Bachelor of Technology (B. Tech) - Electrical and Electronics Engineering
ADISHANKARA INSTITUTE OF ENGINEERINGANDTECHNOLOGY
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