Sudheeshna S
Chennai
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
6
6
years of professional experience
Work History
Techinal Support Engineer
ZOHO Corporation
Chennai
03.2022 - Current
- Collaborated with development teams to report bugs and suggest improvements based on customer feedback.
- Managed ticketing system, ensuring all support requests were addressed in accordance with SLAs.
- Provided technical support to customers via phone and email, troubleshooting hardware and software related issues.
- Participated in after-hours on-call rotation to provide 24/7 support for critical issues.
- Maintained positive working relationship with fellow staff and management.
Customer Service Executive
Interglobe Aviation Pvt Ltd
Chennai
03.2019 - 03.2022
- Assisted over 1000 passengers daily from check-in to boarding, ensuring all issues and queries were resolved to their utmost satisfaction.
- Managed and resolved 400+ mishandled baggage cases in a single day, maintaining excellent rapport with Customs and Immigration officers.
- Ensured compliance with airline guidelines for travel documents while working at Chennai International Airport for 3 years, contributing to smooth airport operations.
- Worked round the clock during IROP operations, gaining extensive knowledge of airport operations and enhancing passenger travel experiences.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Assisted cabin crew members in pre-flight preparation tasks such as stocking food and beverage items and cleaning cabins.
- Advised passengers of any changes or delays in their scheduled flights.
- Managed daily operations during system outages by issuing manual boarding passes, ensuring seamless passenger experience.
Education
Bachelor of Science - Bsc. Aviation
Vels University
Chennai India05-2019
Skills
- Travel documentation
- Ticketing systems
- Strong empathy
- Airport procedures
- Reservation management
- Exceptional communication
- Flight scheduling
- Language proficiency
- Stress tolerance
- Baggage handling
- Travel planning
- Adaptability and flexibility
- Language Fluency
- Time management
- Active listening
- Complaint handling
- Customer service
- Teamwork and collaboration
- Cash handling
- Flexible schedule
- Passenger assistance
- Lost baggage tracing
Affiliations
- Love to read books and dress well
- Playing shuttle and Cricket during off days
- Riding bikes
Accomplishments
- Gold medalist in Bsc.Aviation during UG
- Awarded as Technical-Knowledge during training period in Delhi while working with Indigo Airline
- Post 6 months I was awarded as a great customer support agent in Chennai International Airport
- During IROP operations have extended my full support and was awarded "without you it couldn't be possible" award by Indigo.
- Best Female groomed staff
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Tamil
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Techinal Support Engineer
ZOHO Corporation
03.2022 - Current
Customer Service Executive
Interglobe Aviation Pvt Ltd
03.2019 - 03.2022
Bachelor of Science - Bsc. Aviation
Vels University
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