Denvor George
Techinal Support Engineer
Perambur
Summary
Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
1
1
Certification
Work History
Techinal Support Engineer
IOPEX Technologies
06.2023 - Current
- Improved customer satisfaction by promptly addressing support tickets and providing accurate solutions.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Documented technical issues and solutions to enable tracking history and maintain accurate logs.
- Developed strong relationships with key clients, acting as their primary point of contact for all technical concerns.
Senior Executive
Hexaware Technologies Pvt. Ltd.
08.2021 - Current
- Company Overview: US-based background verification process for education & employment
- Reviewing the candidates' and the employers' documents
- Primary role is to make or take calls of employers for the purpose of verifying information stated by the applicant in his/her job application
- US-based background verification process for education & employment
Manager
Tony & Guy- Salon
12.2017 - 01.2019
- Market services to benefit clients
- Ensure customer satisfaction and reviewing feedbacks
- Stock, staff and report managing
Customer Service (part time)
KFC
07.2016 - 11.2017
- Voice process
- Direct consumer care within the domestic circle
- Hands-on conversation and instantaneous report writing
Education
Bachelor of Arts - Sociology
Loyola College of Arts
06.2014 - 03.2017
KG- 12th Grade - undefined
St. George's Anglo Indian, Hr. Sec. School
01.1999 - 03.2014
Skills
Interpersonal Communication
Resourcefulness
Adaptability
Proactive & critical thinking
Problem solving
MS Office & Docs
Strong communication skills
Student motivation
Verbal and written communication
Certification
British Council Certified IELTS Trainer
Timeline
Techinal Support Engineer
IOPEX Technologies
06.2023 - Current
Senior Executive
Hexaware Technologies Pvt. Ltd.
08.2021 - Current
Manager
Tony & Guy- Salon
12.2017 - 01.2019
Customer Service (part time)
KFC
07.2016 - 11.2017
Bachelor of Arts - Sociology
Loyola College of Arts
06.2014 - 03.2017
KG- 12th Grade - undefined
St. George's Anglo Indian, Hr. Sec. School
01.1999 - 03.2014
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