Bhagchandra Bhosale

• Manage Windows Server (2019, 2016, 2012) and Active Directory infrastructure for enterprise environments
• Administer Active Directory Subnets, Groups & IAM Policies
• Troubleshoot and optimize DNS, DHCP, and Group Policy replication
• Conduct regular AD health checks, optimizing performance and security
• Configure and manage PKI & Smartcard Authentication
• Develop PowerShell scripts for Active Directory automation, reducing manual workload by 30%
• Ensure IAM security compliance by auditing privileged accounts and implementing MFA policies
• Manage Windows Server environments, ensuring 99.9% uptime
• Perform Incident, Change & Problem Management in ITSM tools (ServiceNow, ManageEngine ServiceDesk Plus)
• Conduct Vulnerability assessments & risk management as per ISMS standard
• Troubleshot issues by understanding issue, diagnosing root cause and coming up with effective solutions.
• Prioritized projects and project tasks depending upon key milestones and deadline dates.
• Evaluated clients' needs and created plan of action to provide solutions.
• Successfully completed the CyberArk onboarding project (managed / stored password), onboarding 2,500+ privileged accounts across multiple phases
• Managing PVWA (Privileged Web Access) for secure access and monitoring privileged accounts
• Creating and managing CyberArk Vaults, Safes, and privileged account policies
• Handling privileged account migrations between safes, ensuring compliance and security best practices
• Troubleshooting password synchronization issues, safe permissions, and vault connectivity problems
• Performing daily health checks, monitoring audit logs, and ensuring seamless operation of CyberArk components
• Enforcing password rotation policies and managing privileged session recordings for compliance
• Assessed needs for projects and made proposals to senior executives.
• Identified key areas in need of improvement and implemented plans to rectify issues.
• Conducted regular reviews of operations and identified areas for improvement.

• Manage enterprise-wide IT infrastructure, including data centers and Windows Server environments (2019, 2016, 2012, 2008)
• Administer Active Directory, including replication, OU management, DNS, DHCP, and Group Policies and daily housekeeping using ManageEngine AD Manager & AD Audit Plus
• User & Access Management: Account provisioning, permissions, mailboxes, and distribution lists
• Manage CrowdStrike, Kaspersky (custom ATP, ETP, ransomware policies), and Netskope security solutions
• Conduct vulnerability assessments, risk management, and ensure ISMS compliance
• Handle third-party audits and IT security compliance
• Administer Commvault Backup (configuration, monitoring, restoration)
• Manage Windows patching via ManageEngine Patch Manager
• Office 365 & Exchange 2013 Hybrid administration, including mail flow, transport rules, MFA, and Cisco Email Security (C300V)
• VMware vSphere 6.5 & vROps administration (VM provisioning, cloning, snapshots, VMotion, ESXi patching)
• Accops VDI & VMware VDI for secure remote access
• Dell/HP server firmware upgrades (BIOS, iDRAC/iLO)
• Monitor critical IT resources using ManageEngine OpManager
• ITSM & ticketing via ManageEngine ServiceDesk
• Managed time efficiently in order to complete all tasks within deadlines.
• Worked flexible hours across night, weekend, and holiday shifts.

SME Helpdesk – new process setup, provide technical support to corporate clients in PAN India for products such as Retails & Corporate antivirus solution

• Windows & VMware Administration, Backup, Antivirus
• Led Anti-Virus team & supervised the day-to-day operations of the helpdesk team
• Providing telephone and online support to customers experiencing technical issues
• Expertly installed configured, monitored and troubleshoot Anti-Virus issue
• Responsible for Level-1, Level-2 support & assist in complex cases to Support Engineers

Windows Administration:

• Configuration and Managing of Servers 2003 /2008/2012 and Workstation
• AD support: User creation, modification, distribution list & security group creation
• Installing, Configuring and Managing AD, DHCP, DNS Services
• Configuration and Managing Domain Controller and Additional domain controller with different RAID configuration
• Configuring and Managing Backup/restore process
• Maintaining up to date Antivirus definitions on all machines company wide
• Supporting a multi-site IT infrastructure