Summary
Overview
Work History
Education
Skills
Key Highlights And Accomplishments
Certification
Timeline
Generic
VINAYAK GOSAVI

VINAYAK GOSAVI

Tower Lead -Platform & Hosting Services
Pune

Summary

Accomplished IT professional with 14+ years of expertise in Windows and VMware administration, specializing in Active Directory transitions, server setup, and domain controller design. Skilled in leading major infrastructure projects and migrations, with a strong analytical approach and adaptability to new technologies. Proven ability to excel in high‑stakes environments, ensuring seamless operations and optimal performance. Committed to continuous learning, client service excellence, and effective team management through strong communication skills

Overview

17
17
years of professional experience
5
5
Certifications

Work History

Associate Consultant— Windows, Active Directory, Azure, VMware

TATA Consultancy Services
07.2015 - Current
  • Orchestrated Windows Active Directory transition for customer account, coordinating onsite in Malaysia.
  • Lead and motivated a team of over 20 associates, ensuring timely delivery of operations within SLA parameters.
  • Executed a domain controller refresh project for customer account, encompassing domain controller consolidation and optimization.
  • Successfully directed a migration project from previous supplier Data Centres to TCS Cloud Data Centres for customer.
  • Accomplished a domain controller migration activity, upgraded from Windows 2008 servers, and received the beyond excellence award.
  • Implemented a hardware upgrade for HP from Gen7 to Gen8 and Gen9, including a firmware upgrade project for on premise AD infra.
  • Managed and resolved critical P2 & P1 issues effectively.
  • Participated actively in daily CAB meetings, contributing vital updates as needed.

Sr. System Engineer

Shipco IT private Ltd.
02.2015 - 07.2015
  • Executed migration projects, transitioning from Windows Server 2003 to 2008 and 2008 to 2012, including physical to virtual migrations.
  • Tasked with the regular maintenance of both physical and virtual machines; entrusted with the construction of new servers.
  • Administered Active Directory, DNS, DHCP, and Group Policy Objects (GPO)
  • Initiated the creation of new VMs and oversaw their ongoing maintenance.
  • Gained hands-on experience with Remedy and Service Now ticketing tools for effective ticket management.
  • Vigilantly ensured that ticket resolutions complied with established SLAs.
  • Compiled and presented weekly performance reports, enhancing client support for Windows servers and VMs
  • Delivered high-level technical support for Windows Server 2003, 2008, and 2012, maintaining exceptional customer satisfaction through timely problem resolution

Sr. Senior IT Engineer (Windows and VMware)

Team Global
06.2014 - 02.2015

Customer Support Engineer (Windows and VMware)

VDA InfoSolutions Pvt Ltd
04.2011 - 06.2014
  • Acted as a liaison between customers and internal teams to ensure seamless handover during escalation or project-related support, ensuring customer satisfaction at all times.

Sr. Member of Technical Group (Active Directory)

OpenView Technologies
11.2009 - 04.2011

Hardware Engineer (Desktop Support)

Orbit Computer sales & Service
02.2009 - 11.2009

Education

Bachelor of Arts - Economics

Mumbai University
India
01-2008

Skills

IT Project Management

Team Leadership/collaboration

IT Infrastructure Management

ITIL Process Implementation

Planning & Execution

Strategic thinking

Stakeholder Management

Key Highlights And Accomplishments

  • Handled platform & hosting services transition for the customer from the onsite in London United Kingdom.
  • Led major Active Directory transition and migration projects, including on-premise AD transition from Malaysia and large scale hardware server refresh activities
  • provided global support for business critical application while managing the high priority (P1/P2) incident with minimal downtime
  • Manage and mentored a team of 40+ associates, improving collaboration, service quality and operational performance
  • strong expertise in leading team, ITIL processes, and deployment/maintenance of diverse IT systems
  • known for excellent problem solving, customer satisfaction and effective cross factional team work to deliver realiable IT solution

Certification

Microsoft Certified Professional (MCP)

Timeline

Associate Consultant— Windows, Active Directory, Azure, VMware

TATA Consultancy Services
07.2015 - Current

Sr. System Engineer

Shipco IT private Ltd.
02.2015 - 07.2015

Sr. Senior IT Engineer (Windows and VMware)

Team Global
06.2014 - 02.2015

Customer Support Engineer (Windows and VMware)

VDA InfoSolutions Pvt Ltd
04.2011 - 06.2014

Sr. Member of Technical Group (Active Directory)

OpenView Technologies
11.2009 - 04.2011

Hardware Engineer (Desktop Support)

Orbit Computer sales & Service
02.2009 - 11.2009

Bachelor of Arts - Economics

Mumbai University

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VINAYAK GOSAVITower Lead -Platform & Hosting Services