Bhagwan Malakar
Senior Store Manager
Nalasopara
Summary
Retail professional with 14+ years of experience in both on-floor and QC backend operations, specializing in Food, Front & Fresh Food, and Stock Control. Ensuring high-speed order fulfilment, stock availability, and service standards. I bring strong analytical and leadership skills with a commitment to optimizing store performance and customer satisfaction. Aspiring to contribute effectively to an esteemed organization by utilizing my expertise in Retail / Commerce operations, inventory management, and sales growth. Results-driven retail management professional with strong focus on team collaboration and operational excellence. Skilled in inventory management, customer service, and staff training. Known for flexibility in adapting to changing needs and consistent track record of driving sales and enhancing customer satisfaction. Dependable leader with strategic mindset and ability to foster positive work environment.
Overview
15
15
years of professional experience
4
4
Certifications
1
1
Language
Work History
Senior Store Manager
Blinkit (Zomato)
Mumbai
06.2024 - Current
- Oversee operations across 3-4 dark store locations, ensuring high-speed order fulfillment, stock availability, and service standards.
- Lead a team of store supervisors, pickers, packers, and support staff across multiple locations, driving productivity, coaching, and performance improvement.
- Monitor KPIs including order accuracy, on-time delivery (OTD), picking efficiency, inventory accuracy, and customer satisfaction for all stores.
- Coordinate with supply chain, and last-mile delivery teams to optimize multi-store operations.
- Implement process improvements for stock handling, replenishment, and shrinkage reduction across all stores.
- Plan and execute promotions, seasonal campaigns, and trade-driving activities across locations to maximize sales.
- Ensure compliance with safety, hygiene, and legal standards for multiple stores.
- Utilize SAP, Excel, and Store OPS Ddashboards to monitor performance and drive operational excellence.
- Lead end-to-end dark store operations, ensuring 24/7 readiness, product availability, and highspeed order fulfilment.
- Manage a team of supervisors, pickers, packers, and support staff, driving productivity, coaching, and performance improvement.
- Monitor KPIs including order accuracy, on-time delivery (OTD), picking efficiency, inventory accuracy, and customer satisfaction.
- Coordinate with supply chain, category, and last-mile delivery teams to optimize operations and reduce turnaround time.
- Implement process improvements for stock handling, replenishment, and shrinkage reduction.
- Ensure compliance with safety, hygiene, and legal standards, maintaining a secure and efficient store environment.
- Utilize SAP, Excel, and Ddashboards to analyse performance data and drive operational excellence.
- Dark Store Operations
Store Manager
Reliance Retail Ltd
Mumbai
07.2018 - 06.2024
- Oversaw large-format store operations, managing 50+ team members across departments (FMCG, Fashion, General Merchandise).
- Accountable for P&L, sales targets, shrinkage reduction, and profitability improvement.
- Conducted daily floor walks, audits, and stock reviews to maintain standards.
- Increased sales revenue by implementing strategic promotions, upselling initiatives, and customer engagement activities.
- Maintained hygiene, safety, and statutory compliance, reducing operational risks.
- Oversaw store operations while managing Jio Mart e-commerce fulfilment for the local area.
- Managed Jio Mart operations, including in-store stock and online order fulfilment.
- Ensured accurate inventory tracking, reducing stock-outs and improving order accuracy for Jio Mart deliveries.
- Led a team of 50+ associates, coordinating in-store staff and Jio Mart pickers for timely delivery.
- Implemented promotions and trade campaigns across in-store and online channels to drive sales.
- Maintained safety, hygiene, and compliance for both physical store and Jio Mart operations.
- Coordinated with supply chain and category managers for fast replenishment and demand forecasting.
- Trained staff in online order picking, packing, and customer service standards to ensure a seamless Jio Mart experience.
- Store Manager (Smart) / JioMart Operations
Sales Officer
Omsom Group - Lal Qila Basmati Rice
Mumbai
06.2017 - 06.2018
- Expanded presence in Modern Trade channels, improving visibility and placement.
- Negotiated with chain store category managers for space, promotions, and sampling.
- Achieved consistent sales growth, meeting monthly targets.
- Modern Trade
Department Manager
Future Group – Big Bazaar
Mumbai
07.2015 - 06.2017
- Managed FMCG Food category, including purchase planning, stock, and customer service.
- Handled department KPIs such as shrinkage, sales, and waste control.
- Implemented visual merchandising, planograms, and seasonal promotions.
- Trained staff on product knowledge, SOPs, and customer handling.
- Team Leader-Department Manager (FMCG Food)
Team Leader
Star Bazaar (Tata & Tesco Trent Hypermarket Ltd.)
Mumbai
08.2011 - 06.2015
- Managed departments including FMCG, Fresh, and Non-Food categories.
- Coordinated with vendors for replenishment and stock planning.
- Enhanced sales through trade promotions and cross-selling strategies.
- Recognized with Best Team Leader Award (2013).
Education
Bachelor of Arts - .............
.............
.............................01.2025
Skills
Store Operations & Team Management
Inventory Management & Stock Accuracy (SAP / PI / GRN)
Quick Commerce & Order Fulfillment (Dark Store / Online)
Quality Control & Compliance
Sales Planning & Execution
Manpower Planning
Staff training/development
Operations management
Certification
Success Skills & Grooming
Timeline
Senior Store Manager
Blinkit (Zomato)
06.2024 - Current
Store Manager
Reliance Retail Ltd
07.2018 - 06.2024
Sales Officer
Omsom Group - Lal Qila Basmati Rice
06.2017 - 06.2018
Department Manager
Future Group – Big Bazaar
07.2015 - 06.2017
Team Leader
Star Bazaar (Tata & Tesco Trent Hypermarket Ltd.)
08.2011 - 06.2015
Bachelor of Arts - .............
.............
KEY PERFORMANCE INDICATORS
Best Team Leader Award (2013) – Honored for outstanding leadership and achieving top store performance., Three Star Innovation Award – Recognized for introducing innovative retail practices that enhanced operations., Best Store Performance Award (Year) – Achieved highest sales growth and profitability across region., Operational Excellence Award (Year) – Honored for driving process improvements and achieving 100% compliance in audits., Leadership Excellence Recognition (Year) – For managing multiple stores and consistently exceeding KPIs.