Bhagwati Lal Joshi

Technical Program Manager with over 19+ years of IT experience, specializing in Global Delivery Models, escalation management, and implementing effective risk management strategies to ensure project success. Handled large-scale digital transformation programs across multiple technology stacks, including Spring Microservices, Content Management Systems, Analytics, and DevOps practices in a cloud-enabled environment. Coached and mentored distributed Scrum teams, driving the successful adoption and enforcement of Scrum methodologies, and leading multiple Agile Release Trains to deliver value on time. Managed diverse programs utilizing technologies such as React JS, Angular, Spring Boot, Microservices, iOS/Android native apps, and Hybrid apps using React Native. With over 6 years of client-facing experience in North America, I have successfully played the role of Project Lead and Technical Program Manager, consistently delivering projects on time while driving revenue growth and fostering strong client relationships. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.

Technical Program Manager | Agile Coach, Infosys, Pune, Maharashtra, India, 10/01/24, Present, Telecom MarTech project focused on delivering data migration initiatives across various channels, centralizing both known and unknown customer data within the Adobe CDP for a unified view and personalized offers and device recommendations to customers using a combination of Spring Reactive, Adobe ODE, Pega (NBX), and ML data models. The project aimed to enhance customer engagement and increase conversion rates by delivering tailored marketing messages based on real-time insights and customer behaviors. Automated marketing campaigns were designed to dynamically adjust to customer preferences, providing relevant content and recommendations. Additionally, a feedback system was implemented to capture customer clicks, enabling continuous refinement of the personalization engine to improve the accuracy and effectiveness of future campaigns. Collaborated directly with stakeholders, multiple Agile core teams, and Product Managers, overseeing cross-functional teams through Agile coaching and mentorship to ensure smooth project execution and team alignment. Ensured project alignment with customer objectives and timelines, delivering detailed status reports (velocity, say/do ratio, quality metrics, release key accomplishments, risks) on a weekly/bi-weekly/monthly basis, addressing client concerns, and promoting transparency throughout the project lifecycle. Designed and led the integration of Red Zone external vendor partner with Yellow Zone backend microservices using Spring Boot through an API Gateway, ensuring compliance with security governance standards, including 42Crunch and ZAP DAST, to implement robust security measures. Technical Project Manager | Scrum Leader, Infosys, Pune, Maharashtra, India, 01/01/20, 05/31/23, Handled large account, managed critical aspects of project delivery for clients such as COX, Bell Canada, Altice, Lumen, and VDSI. My responsibilities included overseeing staffing, resource allocation, billing, ensuring smooth project execution and adherence to timelines. Provided strategic guidance on project milestones, risk management, and team roles, acting as the primary escalation point for stakeholders. Worked on vendor SOW engagements and deliverables, ensuring that both the team and vendor partners consistently met project goals and targets. Mentored multiple ART Scrum teams, including Network Assurance and Network Ticketing Unification, DASH fostering self-management and excellence in software processes. Managed Program Increment (PI) planning using Rally and JIRA, collaborating with stakeholders to achieve objectives and facilitating all Scrum meetings to ensure alignment with business goals. Additionally, proactively identified risks, developed management plans, groomed backlogs with Product Owners, and communicated project status and risk mitigation strategies to leadership. Communicated status, risk mitigation plan to the leadership team for projects across Application Development and Infrastructure teams. Project Leader | Architect, Infosys, Piscataway, New Jersey, USA, 07/01/19, 12/31/19, Telecom Service Product ACSS is a customer support platform used by customer representatives in stores and call centers to assist end customers effectively. The platform allows representatives to view customer account details, review service information, and support a range of customer needs such as account management, service changes, and bill payments. By centralizing customer data and providing quick access to essential account information, ACSS enhances the efficiency and accuracy of customer support interactions. Oversee the project budget, ensuring adherence to financial constraints, while preparing and delivering regular status reports to stakeholders, keeping them informed on project progress, budget status, risks, and any emerging issues. Provided high-level design, involved in multiple POCs. Coordinating with different time zone team and explained the all-business need and technical design. Worked on microservice architecture and converting the functional requirement into the microservices with Java, Spring boot, Cloud Config Server, Eureka server, Zuul. Project Leader, Infosys, Atlanta, Georgia, USA, 08/01/18, 06/30/19, Cable Service Product PSC streamlines the sales and order-entry process by eliminating unnecessary paperwork and reducing complexity. It ensures consistency and accuracy in the sales process and equipment cataloging. Customer representatives (PSCs) use the application to collect customer information, configure pricing for Home Life products and services, and communicate essential details to installation technicians. By automating and simplifying these processes, PSC improves efficiency, reduces errors, and enhances the overall customer experience. Managed project budgets across multiple projects under account, delivering regular status reports to stakeholders, keeping them informed of progress, budget status, and potential risks. Worked on various requirement and proposed the solution, design and timeline. Played a key role in the architecture design and development of various modules, including credit check, multi-option equipment selection, and installation slot scheduling, utilizing Java, Adobe Experience Manager (AEM), and JSF to deliver robust, scalable solutions. Lead Developer, Infosys, Atlanta, Georgia, USA, 11/01/14, 05/31/18, Cable Service Product for Residential and Business eCommerce allows new and existing customers to browse, select, and customize service bundles such as TV, Internet, and Phone. Customers can add offers to their cart and choose between Self-Install or Professional Installation for equipment setup at their business address. The system also supports moving and transferring installed equipment, offers upgrade options for existing services, and allows customers to choose from multiple business addresses or add a new one for their order. Collaborated with Business Owner and onshore/offshore development teams to communicate business requirements and technical designs. Played an integral role in the architecture design and development of key system modules, including shop bundles, personal details, credit checks, and scheduling installation slots, utilizing Java, Adobe Experience Manager (AEM), and JSF. Developed the standard and empty Grid Template in AEM WCM. Store the application Media Content in DAM. Integrated the application with the TAG management system using the utag.js library, enabling efficient tracking and data collection for marketing purposes. Integrated application with the Eloqua platform, facilitating lead order generation and streamlining customer engagement processes. Lead Developer, Infosys, Seattle, Washington, USA, 07/01/14, 09/30/14, Telecom Service Product e-Service provides the portal for end customer. Customer can create his profile/update profile/ change password. Customer can see his billing details/subscribed plan and make the payment for due payment. Worked closely with Product Owners, Stakeholders to effectively translate business needs into clear and actionable functional requirements. Played primary role between clients, stakeholders, and development teams, managing expectations and resolving issues promptly. Code Reviewed from offshore teams to ensure the quality of each module. Team Leader, Infosys, Pune, Maharashtra, India, 10/01/12, 06/30/14, Quality audit L&D department initiated a project to modernize and automate the attendance capture process for classroom learning sessions. Previously, attendance was recorded manually on paper sign-in sheets and then shipped offshore for data entry into the Learning Management System (LMS). This manual process was time-consuming and prone to errors, prompting the need for an automated solution to streamline and improve accuracy in attendance tracking. Participated in the requirement gathering and provided effort estimation and timeline. Prepared a detailed level design (DLD) document for the Admin Site using Spring technology and the Java middleware layer for the responsive mobile app (HTML, CSS, media queries). Reviewed deliverables from offshore teams to ensure the quality of each module. Designed the database schema for Application. Developed a multithreaded program to consume flat files from an FTP server, optimizing data processing performance. Created SOAP-based web services to interface with the Learning Management System (LMS), ensuring smooth integration and data flow. Designed and implemented an asynchronous Java program using Spring, Quartz, and Java concurrency package to manage background tasks like downloading XLS files, enhancing system efficiency. Senior Java Developer, Capgemini, Mumbai, Maharashtra, India, 05/01/10, 10/31/12, Enhanced and developed new features for the Daimler Start Maintenance project, using Java, JSF, JPA, WebSphere, and the Quaser Framework. Maintained and enhanced the logistics project, addressing new business requirements and implementing solutions with Java, Swing, and the Quaser Framework. Provided production support to the DB Schenker Logistics domain, ensuring efficient global exchange of goods in land transport, air freight, and ocean freight. Senior Java Developer | Team Leader, TCS, Mumbai, Maharashtra, India, 11/01/07, 04/30/10, Developed a Proof of Concept (POC) for GMX Media Exchange, demonstrating project objectives and technical feasibility using the JSF framework for UI development and WebLogic as the application server. Developed HTML prototypes for the SPRBD Web interface, providing a user-friendly platform for Bluebird Express System users to access shipping information. Developed the Shipping proof record-based delivery system with Java, Struts, Hibernate, Oracle, WebLogic server. Glassfish. Integrated SOAP web services to send shipped information in XML format to GOLD and ITSMS subscribers, ensuring smooth data exchange between systems. Developer | Senior Java Developer, Patni, Mumbai, Maharashtra, India, 09/01/05, 10/31/07, Developed HTML prototypes for the Insurance customer Gerber New Business System, facilitating the management of Whole and Term Life Insurance policies. Developed HTML prototypes for the Insurance customer RBC Express Term System, streamlining quote generation, application data entry, policy administration, and reporting functionalities. Implemented McCamish generic underwriting workbench services using Apache Axis, adhering to the Insurance standard ACCORD model for efficient underwriting processes. Integrated third-party services such as the Medical Information Bureau (MIB) via SOAP web services, enabling detailed reports on medical, prescription, and motor vehicle data to assist underwriters in evaluating risk. Developed key modules using Java, XML, XSLT, XPath, and the Step framework, including quote generation, menu generation, and security question/answer modules (with encrypted answers using Java Cryptography Extension). Developed various modules using Struts and Hibernate to support critical system functions for the RBC Express Term System, improving policy management and user experience.

• Certified Agile Coach, https://www.icagile.com/credentials/fb8f9415-4956-400d-8b6d-78c5b9e83bec
• Certified Professional Scrum Master, https://www.scrum.org/user/224899
• Certified SAFe practitioner, 51480688-8500
• Certified AWS cloud practitioner, https://cp.certmetrics.com/amazon/en/public/verify/credential/68BV493DCBBEQBG8
• Machine Learning Certification course, https://www.coursera.org/account/accomplishments/certificate/UY5PYB7N6KRY
• Certified OCJP

• Gender: Male
• Marital Status: Married

• Core Java
• Spring Boot
• Spring Reactive
• Microservice
• Reacts
• Angular
• AWS Cloud enabled
• Adobe Experience Manager
• Apigee
• Jenkins
• Sonar
• Gitlab
• Splunk
• Event Driven Architecture