BHAGYA SREE

• Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
• Mentored junior staff members, helping them develop their skills and advance in their careers.
• Improved department efficiency by streamlining and implementing policies and processes.
• Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
• Established protocols for handling sensitive information, ensuring confidentiality and compliance with legal standards.
• Organized public forums to address community concerns, improving transparency and accountability.
• Conducted regular reviews of operations and identified areas for improvement.
• Devised and implemented processes and procedures to streamline operations.

Assisted customers with setting up or closing
accounts, completing loan applications and signing
up for new services.
• Completed highly accurate, high - volume money
counts via both manual and machine - driven
approaches.
• Reconciled cash drawer and resolved
discrepancies.
• Recognized needs and referred to appropriate
representative or line of business for cross - sell or
service opportunities.
• Identified sales opportunities and referred customers
to branch partners in financia l services.

• Worked as a BRE in Innov Source Pvt. Ltd for 2 years
• Built relationships with customers by learning about
  financial needs, understanding life events and goals
  and following up through proactive outreach and
  appointments.
  • Conducted needs - based conversations to identify
  customer credit, deposit and investment
  requirements.
  • Contacted prospective customers to present service
  options and explain details.
  • Responded to customer questions and c oncerns or
  escalated to supervisor for resolution.
  • Capitalized on customer up - sell opportunities
  resulting in 16% increased revenues.

• I worked as a customer care executive at Standard Chartered for six months.

• Coordinated timely responses to online customers' communication and researched complex issues.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Maintained a 75% conversion rate on turning incoming calls into sales.
• Created reporting tools to streamline service delivery and monitor the accountability of team members.