Open To Work
Bhagya Lakshmi
Trainer
Chennai,Chennai
Work Preference
Summary
Dynamic professional with extensive experience in Learning & Development and Retail Operations, notably at Health and Glow. Proven track record in training effectiveness and team management, leveraging strong coaching skills and proficiency in KPI tracking to enhance performance. Committed to delivering exceptional customer service and fostering a culture of continuous improvement.
Overview
1
1
Certification
13
13
years of professional experience
Work History
Assistant Manager
Jeyachandran Textile
Chennai
03.2026 - Current
- Led store operations, enhancing team performance through effective support.
- Conduct employee training, onboarding and coaching.
- Monitored grooming standards, customer service quality, and SOP compliance to ensure operational excellence.
- Monitored key performance indicators to assess team progress. and training effectiveness.
Product Trainer (Learning & Development)
Health and Glow
10.2023 - 03.2026
- Delivered virtual and classroom product training.
- Conducted training needs assessment to identify skill gaps and evaluated training effectiveness.
- Supported on-the-job training to enhance staff skills during audits and onboarding.
Trainer & Recruiter
LTA School of Beauty
01.2019 - 09.2023
- Facilitated training sessions focused on staff development to improve team skills
- Conducted recruitment processes and assessed KPIs to align talent with organizational goals.
- Developed engaging content tailored for multiple platforms to enhance audience interaction
Beauty Consultant
Amway India
03.2018 - 11.2019
- Delivered personalized consultations to effectively address and fulfill individual beauty requirements.
- Assessed client beauty needs through consultations, tailoring recommendations to enhance individual satisfaction.
- Monitored industry trends and product innovations to inform and elevate client consultations.
Beauty Therapist
Kaya Skin Clinic
01.2014 - 11.2014
- Performed skincare treatments in spa environment to enhance client satisfaction.
- Provided personalized skincare consultations to clients based on individual needs.
- Administered various facial treatments utilizing advanced skin care products and techniques.
- Maintained cleanliness and organization of treatment rooms and equipment.
Education
Advanced Diploma - Cosmetology
VLCC Institute of Beauty and Nutrition
B.A. - History
Alagappa University
Skills
- Training analysis
- Learning & Development
- Coaching & Mentoring
- Content creation
- Performance Metrics
- Store Management
- Team Management
- Sales Strategy
- Customer Service
- Customer support
- Microsoft Excel
- LMS
- Stock Management
Certification
- National Skill Development Corporation (NSDC) - Examiner, Skin & Beauty, 2017
- National Skill Development Corporation (NSDC) - PMU (Semi-Permanent Makeup) & Advanced Laser Technology, 2026
Timeline
Assistant Manager
Jeyachandran Textile
03.2026 - Current
Product Trainer (Learning & Development)
Health and Glow
10.2023 - 03.2026
Trainer & Recruiter
LTA School of Beauty
01.2019 - 09.2023
Beauty Consultant
Amway India
03.2018 - 11.2019
Beauty Therapist
Kaya Skin Clinic
01.2014 - 11.2014
Advanced Diploma - Cosmetology
VLCC Institute of Beauty and Nutrition
B.A. - History
Alagappa University