Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Timeline
Hi, I’m

Bhagya Laxmi Singh

New Panvel, Mumbai
Bhagya  Laxmi Singh

Summary

A result-oriented professional with more than 10 years of expertise in Leadership Management, Customer Quality Engagement, Operation & Sales productivity, Business Development, Retail Promotional Trainer across India with successfully implementing business strategies.

Currently spearheading as Regional Sales & Operational Manager in ITC Ltd for selected metro cities in India. Adroit at monitoring team performance through the process of planning & organizing with the help of analytical and leadership skills. Strong relationship management & communication skills, result oriented professional in Customer Experience Store Operation, program management, Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.

Overview

11
years of professional experience

Work History

ITC - Concept promotion & Events

Senior Regional Sales Manager
08.2021 - Current

Job overview


  • Achieved across India regional sales objectives by coordinating with 400 BA & 25+ sales supervisor team, developing successful strategies, and servicing accounts to strengthen business relationships .
  • Heading training(Class room, Induction, New launch, Refresher, Consumer Approach, Consumer Behavior etc) & Sales for Field supervisor & all the product councilors with GT, MT across India.
  • Recruited, interviewed and hired employees and implemented operational mentoring program to promote positive feedback and engagement.
  • Held one-on-one meetings -Review with sales field team supervisors work allocation to identify selling hurdles and offered insight into best remedy.
  • Developed sales strategy based on research of consumer buying trends and market conditions,
  • Maintained positive relationships with clients in assigned sales territories. compelling presentation, Attendance, Sales, OOS, Competition, Market Intelligence decks to gain approval for ideas and communicate results,
  • Weekly, Monthly Calenders for Training, Review & Meetings .

ITC - Concept promotion & Events

Manager Product Councilor
12.2017 - 07.2021

Job overview


  • Heading more then 45 + Product councilor with all over the West bengel in MT & GT, Resolved their problems, improved operations and provided exceptional service & sales levels never dip below sensational,
  • Responsible for Recruitment & operational activity for all the assigned allocated area,
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations, Completing required Induction training, Class room training, OJT, New launch, Consumer engagement trainings
  • Exercised leadership capabilities by successfully motivating and inspiring team with new initiatives & thoughts.
  • Gained extensive knowledge in data entry, analysis and reporting with Monthly, Daily, Weekly Presentations & Reports.
  • Cultivated interpersonal skills by building positive relationships & inactions with all the stakeholders
  • Proved successful working within tight deadlines and a fast-paced environment's with a flexible schedule Evening & weekends.
  • Demonstrated strong organizational and time management skills while managing multiple projects with strong leadership skills by managing projects from start to finish.

ITC - Concept promotion & Events

Supervisor
09.2015 - 11.2017

Job overview

  • Daily visiting assigned outlets & doing promoters OJT for quality improvement & sales Target achievement.
  • Motivating team with new inititive & Joint work,
  • Highlighting Gaps to the clients for Betterment & goals achivement,
  • Making new stratergy for maximum sales numbers Ex- individual Daily Targets tracking, planning, PJP stratergy & individual Roadmap according to the performance.
  • Collecting Consumer feedback from team & sharing same to client for increase productivity & service improvements .
  • Making relationship with Competiter field team & store team for strong backup & Recruitment.
  • Evaluated staff performance and provided Training to address inefficiencies.
  • Created successful work schedules for each team member to maintain diciplane, deadlines and fully staff shifts.
  • Maintained compliance with company policies, SOP, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Boosted team performance by developing customer service training materials and conducting service trainning,
  • Achieved results by working with staff to meet established targets.

ITC - Spar Krognos Marketing PVT LTD

Product Councilor | Sarthi Trainer |
04.2014 - 08.2015

Job overview

Responsible for sales target & conaumer satisfaction for the assisgned outlet, providing OJT training to all the new join product councior, Maintaining Mystery audit score, and collectinbg cosnumer feedback for priduct service & development.

Yakult danone India PVT LTD | Canon | Nikon | Honda | Facebook|

Sales | Promotional Events | Cordinatore |
04.2012 - 03.2014

Job overview

Consumer Engagement & Promotional Activity For Brand pramotions, Arrnging & cordinationg Quality team for brands activity & promotionl activity.

Education

Central Board Secondary Education
New Delhi

Bachelor's Degree RML University, Art/Art Studies, from Art

University Overview

Skills

  • Time management, Communication skills, Innovative, Negotiable skills, Teamwork, Leadership skill, Disciplined, Process & Action oriented, Quick learner, Training skils, Self motivate, Positive attitude, Decision maker, Focused

Accomplishments

Accomplishments

    Best Sarthi Trainer award, Best MPC award, Highest quality achiever in pan India, Won cash awards through Loyality program.

Languages

English
Hindi

Timeline

Senior Regional Sales Manager
ITC - Concept promotion & Events
08.2021 - Current
Manager Product Councilor
ITC - Concept promotion & Events
12.2017 - 07.2021
Supervisor
ITC - Concept promotion & Events
09.2015 - 11.2017
Product Councilor | Sarthi Trainer |
ITC - Spar Krognos Marketing PVT LTD
04.2014 - 08.2015
Sales | Promotional Events | Cordinatore |
Yakult danone India PVT LTD | Canon | Nikon | Honda | Facebook|
04.2012 - 03.2014
Central Board Secondary Education
Bachelor's Degree RML University, Art/Art Studies, from Art
Bhagya Laxmi Singh