BHAGYARAJ ISAIAH

I am a versatile Senior Manager with over 17 years of experience in the IT and Support industry. I possess a proven ability to effectively oversee and implement critical projects, drive mission-critical organizational changes, and deliver an exceptional customer experience.

• An overall experience of over 14 years' and currently associated with Citrix Systems India Pvt. LTD as Escalation Manager
• Customer Management
• Operations Management
• Process Excellence
• Team Management and mentoring
• Project Management
• Kepner Tregoe Certified Project Leader
• Worked Extensively on ADC (NetScaler). Also have expertise on different VPN Products (NetScaler VPN, Netscreen, Checkpoint, Portwise), Firewalls etc.
• Worked extensively on Firewalls (Checkpoint, Juniper) and different layer 2 and layer 3 switches.

• Date of Birth: 08/06/1984
• Gender: Male
• Marital Status: Single

Facilitated PM/Engineering Collaboration: I spearheaded a collaborative initiative between the project management and engineering teams, catalyzing a substantial improvement in product quality. This collaboration not only optimized product development processes but also enhanced overall project outcomes, reinforcing the importance of cross-functional teamwork in achieving organizational goals.

Strategic Talent Acquisition and Team Building: In my capacity as a leader, I strategically planned and executed the Graduate Engineer Trainee program, aimed at recruiting top talents from colleges to form resilient and high-performing teams. This initiative not only addressed immediate skill gaps but also laid the foundation for long-term success by cultivating a pipeline of skilled professionals. The result was a robust team capable of meeting current challenges and adapting to future industry demands.

Enhanced Problem-Solving as a KT Lead: As a certified Kepner Tregoe Program Lead, I adeptly applied a systematic approach to problem-solving, playing a pivotal role in the Tactical Assistance Center (TAC) for the Bangalore location. This involved implementing the Critical Thinking process, ensuring that the team was equipped with a structured methodology. My responsibilities included fostering a culture of analytical thinking, which significantly elevated the efficiency of engineers in handling situations, solving problems, and making informed decisions. This proactive approach resulted in a standardized customer experience, reinforcing our commitment to excellence.

Support Certified Manager