Junaid Abdullah

Achievements/Tasks

• Providing technical support to Select and Priority customers for Citrix Virtual Apps and Desktops, Citrix DAAS, UPM, FAS, WEM, App Layering, ADC (Net scalar) and PVS to ensure optimal performance and functionality.
• Assisting in the seamless migration of Citrix site from on- premise infrastructure to Citrix Cloud, ensuring minimal disruption and maximum efficiency throughout the transition.
• Configured Okla, AWS, and Azure Identity Providers (IDPs) as SAML providers integrated with Citrix Storefront and Desktop as a Service (DAAS), ensuring secure and seamless authentication processes.
• Collaborating with cross-functional teams to address technical road blocks and participating in knowledge-sharing sessions to enhance team expertise.
• Contributing to the creation of technical documentation, including knowledge base articles and troubleshooting guides.
• Collaboration with product development teams by providing valuable insights from customer interactions to contribute to the improvement of Citrix products and services.

• Providing Windows Networking support to Microsoft's S500 and premier customers
• Dedicated support on services and products like AOVPN, VPN, IPsec, DNS, DHCP, SMB/DFSN, Wireless, NPS/IAS
• Implementing and isolation issues due to break-fix scenarios with the standard industry approach and providing resolution in the minimum possible time
• Worked as a Directory Services Engineer to provide support on AD Replication, GPO, AD Administration, Authentication
• Contributing and helping peers along with mentorship.

• Datacentre, MLE (Medium and Large Enterprises) and Off-net Network Planning of Virgin Media UK
• Project Description: As an Offshore Network planner managing End to End Planning work for various data centers across UK region
• Planning Various Alcatel Series Switches (6850-24M, 6450-24M, 6250-24M) and Routers (ISR4331, ASR920).