Overview
Work History
Education
Skills
Certification
Languages
Hobbies and Interests
Timeline
Generic
Aakash Anand

Aakash Anand

Pune

Overview

8
8
years of professional experience
1
1
Certification

Work History

Team Lead

Tech Mahindra
06.2023 - Current
  • Supporting the Team with all the Technical aspects in regards to Microsoft 365 Concierge Process.
  • Handing a team of 10 Engineers and being solo responsible for the team scores.
  • Support team technically for issues related to O365, AAD, MS Teams, Sharepoint, Commerce
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Communicated KPIs outlined in annual plan to inform Engineers of expectations and deliverables.

Premier Technical Lead

Convergys
08.2022 - 06.2023
  • Started my journey with Convergys as a Technical Associate as mentioned below and was shortly promoted to the position of Escalation Engineer
  • Maintaining a strong working connection with the Senior Escalation Engineer and Microsoft Technical Advisor soon was promoted as Technical Lead with one of the Elite LOB Premier
  • Have a year of great experience as Lead and handled a team of 12 Support Engineer and Escalation Engineers working on Escalation and (CRITSIT SEV A) Cases
  • Providing technical analysis and design a plan of action
  • Expedite resolution process to achieve metrics for the team
  • Day to day task involves implementing and managing Exchange Online and Security and Compliance, Azure AD(Identity Management, API Management, SSO Setup and Management), Migration, Outlook etc
  • Issue.

Senior Escalation Engineer

Convergys
11.2021 - 08.2022

Senior Support Engineer

Convergys
03.2018 - 11.2021

Associate Support Engineer

Convergys
09.2016 - 03.2018

Education

BCA -

Pune University

Diploma in Computer Engineer -

Institution/Place of Education

Skills

  • Outlook detailed troubleshooting & work flow
  • Azure AD Connect EXO/Hybrid Free Busy
  • Mail-flow, Hybrid Mail-flow, SMTP Relay
  • Hybrid Migration & Off boarding
  • Security and Compliance Intune, SPO, ODB
  • PowerShell Scripting

Certification

  • CCNA & MCITP
  • 347 Enabling office 365 services

Languages

Hindi
English
Punjabi
Marathi

Hobbies and Interests

  • Bike ride
  • Travelling
  • Web Series

Timeline

Team Lead

Tech Mahindra
06.2023 - Current

Premier Technical Lead

Convergys
08.2022 - 06.2023

Senior Escalation Engineer

Convergys
11.2021 - 08.2022

Senior Support Engineer

Convergys
03.2018 - 11.2021

Associate Support Engineer

Convergys
09.2016 - 03.2018

BCA -

Pune University

Diploma in Computer Engineer -

Institution/Place of Education
  • CCNA & MCITP
  • 347 Enabling office 365 services

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Aakash Anand