Bhagyashree Garude
Pune
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Customer Support Executive (Project Dissolved)
IEnergizer
10.2025 - Current
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
Customer services Associate
Tech Mahindra LTD (Process Moved to Canada))
12.2023 - 01.2025
- Answered and managed incoming and outgoing phone calls, providing accurate information and resolving customer inquiries
- Answered phone calls, responded to patient inquiries, and routed calls to the appropriate staff
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Led team meetings focused on sales techniques and product features, boosting overall team performance.
- Managed customer's on both calls and chat as per the business requirement and worked on Amdocs CRM
- Managed collection activities on customer account and helped with solving the issues with making the payment and setting up payment arrangements for the customer.
- Being patient with vulnerable customer’s
Airline Customer Service Agent
WNS Global (Contractual)
04.2023 - 08.2023
- Developed customer service scripts to ensure consistent customer service across all customer service channels.
- Managed customer's on calls and chats as per the business requirements.
- Helped customer with ticket booking and cancellation along with the confirmation of the tickets.
- Assisted the US and Canada customer's with managing their tickets booking and cancellations.
- Trained and mentored new customer service agents in airline procedures and customer service best practices
Advisor
Teleperformance (Process Moved to Noida))
08.2022 - 03.2023
- Developed and maintained a comprehensive database of customers and contacts to facilitate customer outreach and engagement
- Generated detailed reports for management on billing and collections activities
- Ensured accurate and timely collection Of fares and kept accurate records Of collections
- Analyzed customer financial data to evaluate ability to pay and determine payment terms
Education
SSC -
SVM
Pune02-2014
BCA - undefined
T.D Pathare
Pune10-2020
HSC - undefined
TD Pathare Junior college
Pune04-2016
Skills
Communication Skills
Collections
Business development
CRM platforms
Decision-making
Research
Sales pipeline management
Interests
Cooking
Travelling
Pet lover
Personal Information
- Date of Birth: 27/10/1998
- Nationality: Indian
- Religion: Indian
Timeline
Customer Support Executive (Project Dissolved)
IEnergizer
10.2025 - Current
Customer services Associate
Tech Mahindra LTD (Process Moved to Canada))
12.2023 - 01.2025
Airline Customer Service Agent
WNS Global (Contractual)
04.2023 - 08.2023
Advisor
Teleperformance (Process Moved to Noida))
08.2022 - 03.2023
BCA - undefined
T.D Pathare
HSC - undefined
TD Pathare Junior college
SSC -
SVM