Ashwin CK

Bangalore

Summary

I'm a customer support executive with experience in customer correspondance, problem solving, and reporting and documentation. I have worked with organisations as a Customer Service Representative and my objective is to attain roles in the same domain. Seeking entry-level opportunities to expand skills while facilitating company growth. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Intends to develop professional work experience utilizing excellent communication and time management skills.

Overview

years of professional experience

Work History

CUSTOMER SUPPORT EXICUTIVE CUM SALES EXECUTIVE

JOHNS UMBRELLA GOA

MANOHAR INTERNATIONAL AIRPORT GOA

12.2024 - 12.2025

Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

Executive/ Customer support & Sales Associate

Reliance SMSL Limited

Malappuram

03.2023 - 09.2024

Meet monthly sales quotas and activity levels on a consistent basis.
Design and implement strategies to cross-sell and up-sell services to existing customer base.
Prepare and compile sales proposal documents on a regular basis.
Sold and serviced data and voice services to small and medium-sized businesses.
Generated sales revenue via telemarketing lead groups and cold calling.
Responded to and resolved all account disputes.
Maintained and updated sales activity records in tracking system.
Maintained records related to sales for store management.

Customer Service Representative

ZUDIO

Malappuram

01.2015 - 01.2017

Served 50+ clients per day, ensuring positive shopping experience and building loyal customer base.
Handled customer complaints, improving customer satisfaction rate by 20%.
Assisted in inventory management, reducing stock discrepancies by 15%.
Answered store and merchandise questions and led customers to wanted Items.
Greeted and talked pleasantly with customers to promote positive image for business.
Maintained high standards of customer service during high-volume work shifts and fast-paced operations.

Education

ITI -

Areecode

Kerala

Plus Two - Commerce with Computer

MRAC