Shalini T
Bangalore
Summary
Successful Executive with over 3 years of demonstrated ability in delivering mission-critical results. Offering outstanding communication and cross-cultural team management skills.
Overview
8
8
years of professional experience
1
1
Language
Work History
Customer Executive, Cum Inside Sales Support
Sandvik Asia Private Limited
11.2018 - Current
- Role and Responsibilities: Reporting to Plant Head
- Contract Review (Purchase order and order confirmation review).
- Responsibility and accountability for all customer query, concern, enquiry and complaints.
- Provide solution to customer within 48 hours’ time of receiving query/enquiry/complaints.
- Responsible for organizing customer survey and customer feedback and analysis.
- Communication to all customers, distributors with updates, infographics and other materials and communications.
- Responsible for internet enquiry.
- Weekly report and input from customer care desk to the stakeholders.
- Responsible for tele marketing and E-marketing activities.
- Build sustainable relationship of trust through open and interactive communication.
- Provide accurate, valid and complete information by using right methods/tools.
- Handle complaints, provide appropriate solution and alternatives within the time limits and follow-up to ensure the resolution.
- Keep records of the customer interaction/process customer accounts and file document.
- Payment collection follow-up.
- Creating order confirmation.
- SMT Division - Kanthal is the brand for Sandvik's heating technology products and services. The Kanthal brand belongs to the Sandvik Group, a high-technology engineering group with expertise in areas such as industrial heating and materials technology.
Customer Relation Officer
Eleanor Technologies Pvt Ltd
08.2017 - 11.2018
- Role and Responsibilities:
- Making cold calls.
- Explaining the product to the client.
- Look after the team members when the absent of TL.
- Taking updates of the team members.
- Fixing appointment with the client.
Education
B'com -
Balwin Women’s Methodist College
Bengaluru, India05-2017
Skills
Windows, Microsoft Office applications (Excel, Word, PPT)
CRM Trainer Cum End User, M3 and CCR (Customer Complaints Report)
Interests
Painting, cooking & browsing
Timeline
Customer Executive, Cum Inside Sales Support
Sandvik Asia Private Limited
11.2018 - Current
Customer Relation Officer
Eleanor Technologies Pvt Ltd
08.2017 - 11.2018
B'com -
Balwin Women’s Methodist College
Disclaimer
Date:
Place: Bangalore
Shalini. T
Person Specification
To Act as first point of contact for customers & Sales Intermediaries. To provide service to both existing and prospective customers. Contract Review and enquiry to order for transactional and internet customers, follow-up with the customer for payment collection. Booking complaints in CCR (Customer Complaints Report), Provides solution to customer within 48 hours, Customer survey and customer feedback and Analysis. Conducting team meeting and updating the current status of the complaints
Competencies
- Able to use critical thinking skills to solve problems quickly and effectively.
- Ability to quickly learn and apply company knowledge, new technologies and new approaches.