Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Bhagyasree Yermal

Bengaluru

Summary

Dynamic IT professional with over 5 years of experience in software development and design, demonstrating a strong ability to excel in collaborative team settings. Proven expertise in leveraging diverse tech stacks and frameworks to deliver high-quality solutions on time. Consistently recognized for meeting project deadlines and driving innovation within teams.

Overview

5
5
years of professional experience

Work History

Consultant

Deloitte Consulting LLP
01.2020 - Current
  • Lead the application track independently, worked towards the stabilization of the application by reducing incident inflow by 85%, saving around 500 man-hours for the client.
  • Designed and implemented the REST APIs to gather product usage data and to display the product information on the portal.
  • Developed and enhanced APIs for the dashboard, which is used by clients for different access requests, providing a hassle-free experience.
  • Developed the APIs for self-service tools for the L1 support team, reducing the ticket inflow by 90% and saving around 200 man-hours.
  • Performed debugging and troubleshooting to deliver solutions to the defects with a 0% reopen rate, ensuring the application remained functional and bug-free.
  • Developed Layer7 APIs to enable API usage across multiple applications.
  • Worked on integrating services using SOA.
  • Conducted troubleshooting and debugging by analyzing Kubernetes application logs.
  • Created a test suite for applications that helped the team in the creation of an automation suite and a playbook for refresh activities.
  • Collaborated with cross-functional teams on projects related to knowledge base articles.
  • Created and published over 40 Knowledge Base articles and troubleshooting documents, which aid users and the support team of the client.
  • Conducted KT and enhancement trainings for the team as part of onboarding.
  • Managed client relationships through regular check-ins and updates on project progress.

Education

MBA - Information Technology Project Management

Amity University
12-2023

Bachelor of Computer Sciences - Maths, Statistics, Computers

Aditya Degree College
Kakinada, Andhra Pradesh
05-2019

Skills

  • Languages: Core Java, J2EE, Spring Boot, Microservice architecture
  • Databases: PostgresSQL
  • Developer Tools: GitHub, Dbeaver, intellij
  • Gateway Management: Layer7
  • Ticketing Tools: JIRA, Wolken, ServiceNow

Accomplishments

Received six Applause and two Spot awards considering the quality of work delivered.

Timeline

Consultant

Deloitte Consulting LLP
01.2020 - Current

MBA - Information Technology Project Management

Amity University

Bachelor of Computer Sciences - Maths, Statistics, Computers

Aditya Degree College

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