Bhagyesh Patel
Ahmedabad
Summary
Motivated and resourceful Supply Chain Specialist with over [3] years of expertise managing customs compliance, inventory control, customer service and transportation logistics. Meticulous team player focused on developing and implementing process controls and quality improvement initiatives that reduce costs and increase company revenue. Reliable and dedicated leader seeking to leverage strong background into a buyer, planner or supply chain role with progressive organization.
Overview
9
9
years of professional experience
Work History
Assistant Supply Chain Manager
Orient enterprise guj pvt ltd
Ahmedabad
06.2022 - Current
- Analyzed inventory levels, product demand, and customer orders to determine appropriate stock levels.
- Negotiated contracts with suppliers and vendors to ensure cost-effective procurement of materials.
- Coordinated with internal departments to ensure efficient flow of goods from supplier to customer.
- Monitored performance metrics such as on-time delivery, quality assurance, and inventory accuracy.
- Managed logistics operations including shipping, receiving, warehousing, inventory management, and transportation services.
- Created reports detailing supply chain performance against set goals and objectives.
- Identified areas of improvement within existing processes and developed plans for implementation of changes.
CRM Manager
Orient enterprise guj pvt ltd
Ahmedabad
05.2021 - Current
- Created detailed reports on customer interactions, trends, sales figures and other key metrics using CRM systems.
- Conducted regular meetings with the sales team to review progress in achieving goals related to customer relations management.
- Developed and implemented automated processes for customer data tracking and analysis.
Customer Service Executive
Orient enterprise guj pvt ltd
Ahmedabad
09.2015 - Current
- Provided prompt and courteous service to customers via phone, email, and chat.
- Resolved customer complaints in a timely manner while maintaining professional attitude.
- Assisted with customer inquiries related to product information, order status, returns and exchanges, billing issues and more.
Education
Diploma Electrical Engineer - Electrical Engineering
Galaxy Institute of Engineering
Ahmedabad06-2012
Skills
- Supplier Relationship Management
- Supply Chain Optimization
- Production Scheduling
- Cost-reduction strategies
- Supply Chain Management
- Logistics Planning
- Customer Needs Assessment
- Customer Relationship Management
- Complaint Handling
- Product Sales
- Relationship Building
Languages
Gujarati
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Timeline
Assistant Supply Chain Manager
Orient enterprise guj pvt ltd
06.2022 - Current
CRM Manager
Orient enterprise guj pvt ltd
05.2021 - Current
Customer Service Executive
Orient enterprise guj pvt ltd
09.2015 - Current
Diploma Electrical Engineer - Electrical Engineering
Galaxy Institute of Engineering
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