BHAKTAKANTA PANDA
Bhubaneswar,Odisha
Summary
An experienced manager with 8yr of experience who is highly motivated and has good knowledge of the retail industry. As a perfect role model on the shop floor, I am able to coach, give feedback, build morale, roll out initiatives, and make recommendations on merchandising and product presentation. I am able to handle high-profile and hands-on management roles that require commercial acumen and creative flair. I am ambitious and passionate about everything I do, and come from a strong sales and service background that allows me to thrive in any competitive and challenging retail environments. Right now, I am ready and qualified for the next stage in an already hugely successful career and is looking forward to making a significant contribution to any future employer.
Overview
10
10
years of professional experience
Work History
Department Manager
Reliance Centro
2022.11 - Current
- Responsible for complete lifestyle category (Cosmetic, Luggage, Sports, Footwear, Watch, sunglasses & Fragrance category achieve the Top line, people, inventory, Visual merchandising & Customer service & supporting the apparels categories to achieve the sales targets & customer service, Vm, training & development of team to achieve organizational goals.
- Responsible for 42 Brands, 46 staff with the Inventory levels of 35k merchandise which contribute 14% Sale to Mall sale.
- MIS Support, data & business analysis of different aspects Like Mc level, brick level & etc.
- Developed and implemented processes to increase staff productivity and operational efficiency.
- Maintaining regular communication with the team, monitored, and ensured achievement of KPIs to drive store success.
- Improved NPS (Net Promoter Score) through attentive service, prompt issue resolution, and continuous process improvements.
- Oversaw inventory management processes & maintaining optimal stock levels to reduce lost business opportunity & while minimizing shrink.
- Led my team to consistently achieve or exceed performance targets by developing right culture.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Store Manager
Style Bazar
2021.10 - 2022.09
- Managed a 15,000 square foot store with over 1,50,000 stock items and a team of 30 staff members
- Conducted daily morning briefings discussing targets and creating plans to achieve store goals
- Monitored sales and key performance indicators (KPIs) to drive store performance.
Store Manager
Reliance Trends
2021.04 - 2021.09
- Managing operations for 20,000 square foot Reliance trend store with a team of 20 staff members
- Set and monitored individual sales targets providing regular follow-ups and support to help staff achieve goals.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Department Manager
Zudio Tata Trent
2018.06 - 2021.03
- Managed a 4000 square foot store with over 40,000 stock and a team of 17 staff members, overseeing all store operations from opening to closing
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Enhanced store aesthetics by exciting visual merchandising activities to attract and engage customers.
Store Manager
Bata India Pvt Ltd
2017.06 - 2018.06
- Managed a 700 square foot EBO counter overseeing complete operations & staff.
- Driving and maximizing the sales and profitability of the store to achieve core growth.
- Monitoring product availability levels throughout the day and replenish stocks to ensure 100% availability.
- Analyzing sales figures and forecasting future sales volumes to maximize profits.
- Dealing with staffing issues, including recruiting potential staff and providing or organizing training and development. Promoting the organizing competition amongst staffs for productivity.
Store Manager
Hidesign India Pvt Ltd
2016.02 - 2017.06
- Managed a 700 square foot Store overseeing complete operations & staff.
- Started the retail career as a Trainee store manager, Then promoted to Store Manager.
- Responsible for store sale, customer service as like after sale service retaining customer by giving them best shopping experience
- Ensured to do Global counts regularly and match with the system quantity just to keep a track of sale and reducing shrinkage.
Education
PGDM -
BIITM
Bhubaneswar, Odisha2015-01
BCOM - undefined
FM University
Odisha2012-01
Skills
Luxury Brand Management
Retail Store Operations
Brand Storytelling
Sales Expertise & Drive
Product Knowledge & Passion for the Brand
Team Leadership & Development
Visual Merchandising & Store Aesthetics
Declaration:
Hereby I declare that above mentioned details served by me is truly convenient and describes me in above three pages.
Timeline
Department Manager
Reliance Centro
2022.11 - Current
Store Manager
Style Bazar
2021.10 - 2022.09
Store Manager
Reliance Trends
2021.04 - 2021.09
Department Manager
Zudio Tata Trent
2018.06 - 2021.03
Store Manager
Bata India Pvt Ltd
2017.06 - 2018.06
Store Manager
Hidesign India Pvt Ltd
2016.02 - 2017.06
BCOM - undefined
FM University
PGDM -
BIITM