1. Leadership
- Led a team of HR Business Partners and HR Executives handling recruitment, payroll, PF, insurance, compliance, and HR operations across all verticals.
- Continuously mentored and upskilled HR team members on HRMS onboarding, payroll processing, and data accuracy.
- Collaborated with leadership to design and implement HR policies related to leave, remote work, probation evaluation, and rewards.
- Regularly presented HR dashboards, engagement analytics, and performance reports to the Board of Directors for decision-making.
- Ensured smooth coordination between HR verticals (Operations, Recruitment, Engagement, and Performance) under unified governance.
2. Performance Management & Organizational Development
- Defined and implemented KRAs across multiple business units (Data Sales, Real Estate, Hospitality, Product Development).
- Mentored HR team members to build KRA frameworks using Bell Curve Analysis for sales and business development roles.
- Conducted quarterly performance reviews with department heads and board members to track employee progress and identify improvement areas.
- Implemented Performance Improvement Plans (PIPs) and counseling sessions for underperformers, resulting in measurable improvements.
- Managed organization-wide performance tracking, linking results to appraisal cycles and compensation strategies.
- Collaborated with leadership on attrition analysis, manpower budgeting, and workforce planning to align HR strategies with business needs.
- Led annual appraisal cycles ensuring data-backed, fair evaluations aligned with business goals.
3. Employee Engagement & Recognition
Strategic Leadership:
- Progressed from executing engagement events to heading the Employee Engagement Team, mentoring two HR BPs.
- Designed and implemented new engagement strategies to reduce attrition and improve morale.
Key Initiatives:
- Launched TOP 150 Performer Recognition List initiative to spotlight high-impact employees.
- Introduced Parent-to-Family Wellness Programs, Best Parent Award, and Special Day Celebrations.
- Led 30+ monthly and 3 annual Rewards & Recognition (R&R) events across all business verticals to enhance employee motivation and retention.
- Collaborated with Creative, Admin, HR, and Finance teams for event planning, budgeting, and execution.
- Mentored HR Engagement Officers on processes for Birthday/Work Anniversary Calendars, Zoom Attendance Reports, and L&D Weekly Graphs.
- Initiated Weekly Social Champions Awards and Top Attendance Awards (5-in-1 Tree Matrix) to boost team motivation.
- Partnered with the Board and Directors for budget approvals and alignment of engagement frameworks with company goals.
4. Offer Release Strategy & Joining Ratio Improvement
- Partnered with board members to strategize joining ratio improvement, tracking offer-to-join conversion metrics.
- Developed a data-driven offer management dashboard to forecast hiring trends.
- Introduced flexible offer structures and engagement touchpoints between offer release and joining to reduce dropouts.
- Represented HR in board-level discussions for offer approvals and manpower forecasting.
5. HR Operations: Onboarding, Offer Management & Exit Formalities
Offer Management & HR Operations Setup (2020–2021):
- Became the sole authorized person to release offers within the organization.
- Released 1000+ offers for new joiners with 100% accuracy and zero errors, ensuring complete compliance and precision in documentation.
- Designed and implemented offer release protocols — collecting interview assessments, salary slips, government IDs, IQ test forms, and growth mindset surveys.
- Collaborated with Directors for salary negotiations, final pay structuring, and offer approvals.
- Maintained centralized offer and document management systems ensuring 100% audit compliance.
- Partnered with leadership to build offer issuance strategies that improved joining ratios and reduced offer dropouts.
Onboarding & Induction:
- Oversaw end-to-end onboarding including document verification, BGV, ID & access setup, and induction delivery.
- Developed New Joiner Kits, welcome emails, and orientation plans to facilitate smooth assimilation for new employees.
- Introduced KRA communication within 48 hours of joining and facilitated employee bank account openings.
- Organized engagement programs including a Cruise Trip for New Joiners to strengthen team bonding.
Exit Management & Offboarding:
- Managed Zoom KT recordings and SOP documentation for future handovers.
- Coordinated with IT and Admin for access revocations and final settlements.
- Facilitated exit interviews, F&F settlements, and timely issuance of relieving letters within TAT (45 days).
6. Recruitment & Government Partnered Project
- Handled complete recruitment for the Government Partnered Project in partnership with Champions Group.
- Sourced over 300+ resumes across South India and conducted 150+ interviews, resulting in 25+ successful joiners.
- Built and implemented initial recruitment processes for the newly formed Champions Group HR department.
- Collaborated directly with project leadership for manpower forecasting and workforce deployment.
- Played a pivotal role during the foundation phase of Champions Group, supporting rapid business expansion.
Key Achievements
- Successfully scaled HR operations from a 10-member pilot team to 500+ employees across multiple business units.
- Reduced offer-to-join dropouts by 35% through structured candidate engagement programs.
- Conducted 30+ monthly and 3 annual R&R events, improving retention and motivation.
- Maintained zero audit non-compliance in offer, onboarding, and exit documentation.
- Played an instrumental role in building HR policy frameworks for performance, engagement, and operations.
- Mentored 4 HR team members who later transitioned into independent HRBP roles.