Summary
Overview
Work History
Education
Skills
Interests
Software
Certification
Timeline
Generic

Bhanu Prathap Muppuri

Customer Service Team Lead
Bengaluru

Summary

Dynamic team leader with a proven track record at Food Stories PVT Limited, excelling in team motivation and quality improvement. Skilled in analytical thinking and people management, I enhanced productivity and customer satisfaction through effective coaching and conflict resolution, fostering a collaborative environment that empowered team members to achieve their best.

Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

7
7
years of professional experience
1
1
Certification
4
4
Languages

Work History

Team Leader

Food Stories PVT Limited
05.2025 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Coordinated resources effectively to meet project deadlines and achieve desired results.
  • Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.

Shift Manager

Playful Palette Bistro OPC Pvt Limted
06.2024 - 04.2025
  • Promoted a positive work environment through open communication and constructive feedback.
  • Tracked receipts, employee hours, and inventory movements.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
  • Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.


  • Contributed to increased sales revenue by motivating staff to achieve individual and team goals consistently.


Sr,Capatin

Avikk Hospitality LLP
12.2022 - 05.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Organized and detail-oriented with a strong work ethic.
  • Strengthened communication skills through regular interactions with others.
  • Resolved problems, improved operations and provided exceptional service.

Captain

Global Kitchens
01.2021 - 11.2022
  • Trained and managed dining room staff with diverse service backgrounds.
  • Showed high-level understanding of fine dining standards and practices.
  • Resolved guest complaints promptly and professionally, maintaining positive dining experiences.
  • Monitored staff performance to ensure consistent excellence in service delivery.
  • Completed restaurant opening and closing functions that included POS report generation.
  • Assisted in inventory management by tracking supplies and placing orders as needed.
  • Participated in monthly team meetings to discuss ways to improve overall restaurant operations.
  • Monitored dining areas' cleanliness and safety and quickly addressed emerging issues.
  • Maximized revenue during peak hours by efficiently managing table assignments and reservations.
  • Coordinated dining room staff schedules to provide adequate floor coverage.

Steward

Daspalla Hotels Limited
08.2018 - 01.2021
  • Documented kitchen inventory by reviewing stock and counting items.
  • Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars, and supply cupboards.
  • Maintained swift pace of work to meet business demands for cleaning and supplies storage.
  • Greeted guests and asked open-ended questions to help determine needs and offer options.
  • Contributed to overall guest satisfaction by promptly addressing inquiries or requests made throughout their stay.
  • Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.

Education

No Degree - Food And Beverage Service

Pace Hospitality
Ongole, India
04.2001 -

Bachelor of Science - Chemistry

Krishna Chaitanya Degree College
Kanigiri, India
04.2001 -

Associate of Science -

Nethaji Junior College
Kanigiri, India
04.2001 -

High School Diploma -

ZPHS High School
Kanigiri, India
04.2001 -

Skills

Team supervision

Interests

Chess

Movies

Driving

Body Work Outs

Software

POS Handling

IT Design

Certification

Award Of Exellence

Timeline

Team Leader

Food Stories PVT Limited
05.2025 - Current

Shift Manager

Playful Palette Bistro OPC Pvt Limted
06.2024 - 04.2025

Sr,Capatin

Avikk Hospitality LLP
12.2022 - 05.2024

Award Of Exellence

09-2022

Captain

Global Kitchens
01.2021 - 11.2022

Steward

Daspalla Hotels Limited
08.2018 - 01.2021

No Degree - Food And Beverage Service

Pace Hospitality
04.2001 -

Bachelor of Science - Chemistry

Krishna Chaitanya Degree College
04.2001 -

Associate of Science -

Nethaji Junior College
04.2001 -

High School Diploma -

ZPHS High School
04.2001 -

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Bhanu Prathap MuppuriCustomer Service Team Lead