BHANUTEJA KAMIREDDY
Koduru-2, Nellore
Summary
Dynamic Systems Engineer with a proven track record at Cognizant, excelling in technical support and incident management. Skilled in Active Directory and ServiceNow, I effectively translated customer needs into actionable solutions. My strong analytical abilities and commitment to exemplary service have consistently enhanced user satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
QEA Intern
Cognizant
Remote
02.2022 - 01.2023
- As a part of the Intership i was exposed to use Manual and Automation Testing using java, Selenium and TestNG framework and SQL
Systems Engineer
Cognizant
Chennai
05.2023 - Current
- Provided technical support for end-users by troubleshooting hardware and software issues remotely.
- Analyzed customer requirements and translated them into functional specifications.
- Provided exemplary helpdesk service and support to assist customers.
- Managed Active Directory user accounts, groups, and computer objects.
- Worked closely with end users to solve problems related to hardware and software.
- Installed and supported hardware and software for desktops, servers, and printers.
Education
10th - BSEAP
VBR E.M HIGH SCHOOL
Nellore04-2016
12th - BIEAP
NARAYANA JUNIOR COLLEGE
Nellore04-2018
B. Tech - Electronics & Communication Engineering
Vellore Institute of Technology
Vellore03-2022
Skills
- Servicenow
- Incident and Request Management
- Active Directory
- MDM
- Exchange, Intune, Azure
- MS-OFFICE
Personal Information
- Hobbies: coin collection
- Date of birth: 04/22/2001
- Gender: Male
- Marital status: unmarried
Languages
Telugu
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Systems Engineer
Cognizant
05.2023 - Current
QEA Intern
Cognizant
02.2022 - 01.2023
10th - BSEAP
VBR E.M HIGH SCHOOL
12th - BIEAP
NARAYANA JUNIOR COLLEGE
B. Tech - Electronics & Communication Engineering
Vellore Institute of Technology
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