BHARADWAJ K
Summary
Seeking employment with your company is to apply my skills, expand my knowledge, gain experience, and provide exceptional customer service, as well as, exhibit superior work ethic that will contribute to the growth of business. Destined to perform efficiently, individually and amongst my colleagues, to establish a progressive, professional, and credible environment for consumers and staff.
Overview
4
4
years of professional experience
Work History
Assistant Manager Payments Investigations Operations
HSBC EDP INDIA PVT LTD
10.2024 - Current
- Analyzing Detailed Requirements Document (DRD) and crafting user stories for optimal clarity.
- Developing and executing test scripts for User Acceptance Testing (UAT), ensuring quality and efficiency.
- Providing regular updates on testing status during daily Scrum meetings, enhancing transparency and communication. Conducting thorough UAT testing to guarantee the application's reliability and performance.
- Delivering L1 support to application users, effectively managing and documenting defects via Jira.
- Performing sanity checks pre-release of Change Requests (CRs) to maintain system integrity.
- Managing unresolved issues by escalating them via Jira to L2 support for prompt resolution. Liaising with operational users and provided comprehensive training to ensure user proficiency.
CSE Payments Investigations & Reconciliations
HSBC EDP INDIA PVT LTD
05.2022 - 09.2024
- Investigating and resolving various types of payments queries using swift and ISO 20022 standards and ensuring adherence to Service Level Agreements.
- Working on Different Swift & Message Enquiries MT103, MT202, MT202COV, MT910 & MT900.
- Handling Bank Nostro accounts and clearing/reconciling the outstanding/unmatched entries. Maintaining detailed records of investigations and recovery efforts of operational losses.
- Connecting & collaborating with RM's, Stake Holders and LOB's in recovering and updating potential losses.
- Handling Escalations from CMB/RBWM/GB Clients through emails and CHATS.
- Trainer/SME Activities on Process Workflow for the Onboarding Staff.
Personal Banker - Teller Operations
HDFC BANK LTD
06.2021 - 04.2022
Education
PG Diploma - Banking and Finance
Manipal University of Higher Education
01.2020
Skills
- ISO 20022
- Swift Payments
- Payments Investigations
- Reconciliations
- MT & MX Payments
- UAT Testing
LANGUAGES
English
Telugu
Hindi
Timeline
Assistant Manager Payments Investigations Operations
HSBC EDP INDIA PVT LTD
10.2024 - Current
CSE Payments Investigations & Reconciliations
HSBC EDP INDIA PVT LTD
05.2022 - 09.2024
Personal Banker - Teller Operations
HDFC BANK LTD
06.2021 - 04.2022
PG Diploma - Banking and Finance
Manipal University of Higher Education
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