Amit Sharma
Professional Banker
New Delhi
Summary
Highly skilled banking professional with an impressive 14+ years of experience in Capital & Commercial Banking Sectors. Expert knowledge in Banking Operations, Customer Service, Payments Processing, UAT Testing, Transformation and Team Management. Demonstrates proficiency in AML/KYC, SWIFT, ISO 20022 Messages and Fraud Investigations. Is adept in managing Clearing and Settlements, Nostro Reconciliation, Treasury and Commercial Remittances. With a commitment to Procedural enhancement and strives to contribute these competencies to the organization.
Overview
14
14
years of professional experience
3
3
years of post-secondary education
5
5
Certifications
Work History
Assistant Manager
Tata Consultancy Limited Pvt. Ltd.
Gurgaon
11.2017 - Current
- Monitored daily BAU activities for Market Reference Data and Payments, Investigations and Reconciliation Unit of 20 FTEs.
- Managed diverse internal and external audits for project.
- Assisted in recruiting, interviewing, hiring, and onboarding/offboarding of new employees to maintain adequate staffing levels.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Developed strong working relationships with staff, fostering positive work environment.
Process Supervisor
Deutsche Bank Operations India
Jaipur
10.2013 - 10.2017
- Managing all intraday and future projected transactions and ensuring successfully execution of all transactions.
- Daily monitoring and releasing of urgent transactions of high values of above EUR 500 million timely to avoid any delay and penalties.
- Prioritizing high values and CLS transactions to ensure timely executions.
- Process payments that are repetitive and no-repetitive before cut-off time to ensure these are done in following standard procedures.
- Clear all morning payments lying in VEP (Very Early Payments) queue, product specially provided to APAC clients.
- Responsible for managing both approval and repair queues and ensure all payments completed on time.
- Taking care of all cutoffs like APAC, EMEA, US and Treasury payments.
- Initiating and participating in weekly conference call with onshore.
- Liaising with different departments like Fund release, Hot Scan, Investigations etc, for execution of urgent payments and providing them assistance with their queues.
- To manage and manage EOD activities.
Senior Analyst, Cross Border Investigations
Royal Bank Of Scotland
Gurgaon
02.2010 - 10.2013
- Ensure completion of all payments investigations cases timely.
- Verified all cases with 100% quality.
- Work according to annual goals and ensure providing EOD emails and screenshots.
- Providing process improvement ideas and ensure implementation of same.
Education
Bachelor of Accountancy - Commerce
Delhi University
Delhi, India 06.2005 - 07.2008
Skills
Clearing & Settlements
Operations Management
Capital Markets
Global remittances
SWIFT transfers
UAT
Pricing
Data Analysis
Reuters & Bloomberg
AML/KYC and Compliance
Fraud investigations
ISO 20022
Payments Investigations
Treasury and Forex Operations
Clearing & Settlements
Customer Relationship Management (CRM)
Employee Performance Evaluations
Product and service knowledge
Accomplishments
- Effectively migrated SWIFT MT types to ISO 20022.
- Completed UAT testing for implementation of MT195, MT 192, MT191 and other message type of general acknowledgement.
- Deliverables various cost saved by improving FTE efficiency by implemented several transformations ideas.
- Nominated for the Continuous Improvement category in the Continuous Improvement & Innovation Awards.
- Received several certificates of appreciation i.e. spot and workout from senior management for demonstrating excellent contribution towards the process in the terms of productivity and quality minimizing the risk and TAT.
- Received a Global award in the efficiency improvement category by the top management.
- Successfully transitioned the Bear trap process by taking virtual training, live meeting, reading S.O.P and screen sharing, etc.
- Honored with various Star of the Month, Spot Ovations for excellence in areas of productivity and accuracy.
Certification
Certified in Payments System Concepts
Timeline
Assistant Manager
Tata Consultancy Limited Pvt. Ltd.
11.2017 - Current
Process Supervisor
Deutsche Bank Operations India
10.2013 - 10.2017
Senior Analyst, Cross Border Investigations
Royal Bank Of Scotland
02.2010 - 10.2013
Bachelor of Accountancy - Commerce
Delhi University
06.2005 - 07.2008