Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Disclaimer
Languages
Personal Information
Certification
Timeline
Generic

Bharani Gummadi

Secunderabad

Summary

Dynamic professional with proven expertise in employee training and development at Tech Mahindra BPS. Successfully facilitated process transitions, resulting in enhanced customer satisfaction. Strong communication and technical support skills drive results and foster a motivated team environment.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Process Trainer for Telstra Client

Tech Mahindra BPS
Secunderabad
08.2019 - Current
  • Facilitated technical support process transition for four months in Melbourne, Australia.
  • Led sales process transition for two months in Melbourne, Australia.
  • Conducted training sessions for new hires and experienced staff on Voice and Non-Voice accounts.
  • Executed daily floor briefings, monitored PKT’s, and tracked nesting performance.
  • Evaluated associates' performance post-training to assess training effectiveness.
  • Ensured adherence to all training timelines to maintain uninterrupted process flow.
  • Monitored punctuality of associates under training to promote accountability.

Senior Customer Care Executive

Q-Connect Business Solutions Limited
Hyderabad
06.2017 - 07.2019
  • Served as Nodal and Appellate officer, addressing customer complaints to enhance satisfaction.
  • Assisted customers in product selection tailored to individual needs.
  • Resolved escalated complaints within established time frames to ensure timely solutions.

Education

Degree - Bachelor of Commerce

DBPM Women's College
Secunderabad
05-2017

Intermediate -

Maharshi Jr. College
Hyderabad
03-2014

S.S.C -

Santoshi Matha School
Secunderabad
03-2012

Skills

  • Effective communication skills
  • Self-motivation
  • Employee training and development
  • Sales training
  • Technical support expertise
  • Customer service excellence
  • Time management

Hobbies and Interests

Listening to music

Watching Movies and Web Series 

Disclaimer

I hereby declare that the information furnished by me is true to my knowledge.

Languages

  • Telugu
  • Hindi
  • English

Personal Information

  • Father's name: G. V. L. Prasad
  • Date of birth: October 24, 1996
  • Gender: Female
  • Nationality: Indian
  • Marital status: Unmarried

Certification

  • Received 4 Bravo and 4 Pat-on-the-Back awards
  • Long Service Anniversary Award

Timeline

Process Trainer for Telstra Client

Tech Mahindra BPS
08.2019 - Current

Senior Customer Care Executive

Q-Connect Business Solutions Limited
06.2017 - 07.2019

Degree - Bachelor of Commerce

DBPM Women's College

Intermediate -

Maharshi Jr. College

S.S.C -

Santoshi Matha School

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Bharani Gummadi