Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Intern
Bharanikanth S Tirumala

Bharanikanth S Tirumala

Senior Associate II, Systems Management
Hyderabad

Summary

Having over 10 years of experience in various roles in the IT industry and over 4 years of expertise in Microsoft SCCM Tools - SCCM 2211/2207/2111 and older versions Skilled in the SCCM Infra, Software Distribution, and Software Updates modules Have working knowledge of SQL, AWS, Azure VM management, and support tools. Tenured SCCM Infra admin working with an MNC, also a postgraduate in data science and statistics with knowledge in R programming and Python for data science. Certified Data Analyst with MS Excel I am a certified Google cloud associate engineer with a zeal to learn and excel in the role that has been given to me on technology. I’m good at people management and have managed small teams. I worked with Pandas, Si-Kit Learn, machine learning algorithms, and various data visualization techniques over the years after graduating in data science, worked on various libraries and methodologies in R programming language, and have working knowledge in SQL and Tableau. I also possess knowledge in Power BI and various methodologies on data handling on MS Excel

Overview

16
16
years of professional experience
2
2
years of post-secondary education
3
3
Languages

Work History

Data Analyst

Kyndryl
Hyderabad, Telangana
09.2023 - Current
  • Produced monthly reports using advanced Excel spreadsheet functions.
    Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
    Used statistical methods to analyze data and generate useful business reports.
    Utilized data visualization tools to effectively communicate business insights.
    Identified, analyzed and interpreted trends or patterns in complex data sets.
    Participated in requirements meetings to understand business needs.
    Worked with business intelligence software and various reports to glean insights into trends and prospects.
    Collaborated with stakeholders to identify business needs and data sources.
    Utilized data visualization techniques to present and explain complex data sets.
    Provided technical support for troubleshooting analytics and reporting issues.
    Created data models to support decision-making processes.
    Generated ad-hoc reports to evaluate specific business requirements.
    Created dashboards to monitor and track key performance indicators.
    Analyzed data to identify root causes of problems and recommend corrective actions.

Configuration Manager

Kyndryl
Hydrabad
09.2023 - 09.2023
  • (SCCM) 2211, 2207, 2111 and older versions in a multi-site environment
  • Deployment and infrastructure experience including troubleshooting, design, and implementation experience
  • Ability to create advertisements, collections, and packages within an SCCM environment
  • Multi-Site software deployments using Package/Application Model
  • Understanding the setup/use/troubleshooting of software deployment “Maintenance Windows”
  • Full understanding of downloading and deploying MS patches using WSUS within SCCM 2211
  • Deploying updates with System Center Configuration Manager
  • Created custom reports
  • Good Scripting experience
  • The ability to train less experienced staff is required
  • SCCM Software Distribution and troubleshooting
  • SCCM Software Updates and troubleshooting
  • Creating Package and Distribute the content to DP’s and content failure troubleshooting
  • Creating collection based on required criteria
  • Troubleshooting the SCCM servers in case of failures
  • Promoting as a Branch Distribution Point and troubleshooting
  • Good Troubleshooting analysis on client-side and Server-Side logs
  • SCCM Client Health Management and troubleshooting
  • SCCM Server health Management and troubleshooting
  • Deploying all types of patches using SUP role
  • Deploying Patches to All workstations and Servers
  • Discover client machines by different types of Discovery methods
  • Knowledge on SCCM Operating System Deployment (OSD)
  • Initiating Operating System Deployment using PXE role
  • SCCM Desired Configuration Management
  • Creating Desired Configuration Baseline’s and enforcement
  • Knowledge on Asset Intelligence reports
  • Configuring Client Push for Client installation and troubleshooting
  • Remote Tools configuration for help desk in Configuration Manager
  • Distribution of larger Packages and mass distributions such as Service packs
  • Fall back Status Point in Configuration Manager
  • Experienced in Management Point (MP) configuration and troubleshooting
  • Installation and Configuration of SCCM, Primary Sites and Secondary sites at different locations and configuring different roles
  • Enabling Software Inventory and Hardware Inventory
  • Aware of Third-Party tools like Right Click tools, Client Center tools, PSEXEC, etc
  • Configuring the SCCM Boundaries
  • Responsible for the entire package life cycle over the SCCM including testing, validation, expiration, and so on
  • Troubleshooting SCCM clients and WMI issues
  • Generating Custom reports with SQL Queries
  • Designed and implemented scalable applications for data extraction and analysis.

SCCM Administrator

IBM India
Hyderabad
07.2019 - 09.2021
  • Analyzed complex project server issues and worked on large enterprise and business-critical applications.
  • Diagnosed and executed resolution for network and server issues.
  • Analyzed network traffic and performance metrics to optimize system performance.
  • Maintained flexible schedule and responded to after-hours and weekend emergencies.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Evaluated software products to determine compatibility with existing systems.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Maximized system availability through development and testing of contingency plans.

Quality

Unisys
Hyderabad
01.2016 - 06.2019
  • Coach (NEC 7-Eleven)
  • Roles and Responsibilities:
  • Conduct quality audits for the level 1 associates and ensuring the quality of calls are met, rectifying the errors and driving excellence in the process and monitoring KPIs
  • Conducting interviews for Level 1 associate intake
  • Conducting Campus hiring for the service desk
  • Preparing monthly reports for the client
  • Conducting Ad-Hoc trainings pertaining to the account
  • Topic based trainings on request from client
  • Acknowledging the process specific trainings necessary whenever there is a product upgrade or launch
  • Basic new hire training which includes introduction to ranking parameters, introduction to the client and taking through what is expected of them when aligned to the account along with the Do’s and Don’ts’
  • Run regular checks on KPIs and suggest coaching or training depending on the outcome
  • Defect analysis and rectification
  • DSAT(Customer Satisfaction) Analysis
  • Hold meetings with stakeholders to improve KPIs
  • Handle multiple stakeholders in relation with the trainings
  • Applied coaching techniques and tools to support managers and team members in improving performance.
  • Established and tracked quality department goals and objectives.
  • Recorded, analyzed, and distributed statistical information.

Service support representative

Unisys Global Services India PVT. Ltd
Hyderabad
12.2014 - 12.2015
  • Attending calls relating to IT equipment
  • Troubleshooting Routers and Wireless equipment
  • Troubleshooting network and network related equipment
  • Assisting callers with their User IDs and Passwords
  • Assisting callers with their VPN connectivity
  • Assisting callers with their MS office related Queries
  • Promoted within 1 year to a responsible role within the organization (Quality coach)
  • Documented problems and corrective actions to maintain records.
  • Maintained high customer satisfaction standards to meet or exceed targets.

Technical Support Specialist

Genpact ITES
Hyderabad
07.2008 - 09.2010
  • Handling calls relating to technical queries
  • Troubleshooting MS Exchange related queries
  • Troubleshooting MS Office and Outlook related issues
  • Troubleshooting WiFi and VPN related issues
  • Troubleshooting Email issues on Blackberry and iPhone
  • Troubleshooting Hardware related issues Run own Business (Restaurant)
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.

Education

Master of Science - Data Science and Statistics

Symbiosis Institute
Pune/Hyderabad
08.2019 - 02.2021

Skills

Data Analytics Skillsundefined

Accomplishments

  • Platform: R Programming
  • Topic: A nationwide survey of hospital costs conducted by the US Agency for Healthcare consists of hospital records of inpatient samples
  • The given data is restricted to the city of Wisconsin and relates to patients in the age group 0-17 years
  • The agency wants to analyze the data to research on the healthcare costs and their utilization
  • Methods:
  • Regression Analysis
  • Predictive Analysis
  • Calculating correlation
  • Calculating covariance
  • Output:
  • Based on the data available we have determined that the prediction can be made on basis of historic data and determining that age and length of stay at the hospital are the determining factors contributing to the increase of costs for the hospitals and Race of the child is not a determining factor for the costs incurred to the hospital Platform: Python
  • Topic: Perform a service request data analysis of New York City 311 calls
  • You will focus on the data wrangling techniques to understand the pattern in the data and also visualize the major complaint types.

Affiliations

EDA Data Visualization

Timeline

Data Analyst

Kyndryl
09.2023 - Current

Configuration Manager

Kyndryl
09.2023 - 09.2023

Master of Science - Data Science and Statistics

Symbiosis Institute
08.2019 - 02.2021

SCCM Administrator

IBM India
07.2019 - 09.2021

Quality

Unisys
01.2016 - 06.2019

Service support representative

Unisys Global Services India PVT. Ltd
12.2014 - 12.2015

Technical Support Specialist

Genpact ITES
07.2008 - 09.2010

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Bharanikanth S TirumalaSenior Associate II, Systems Management