Bharat K S
Associate Team Leader
Bengaluru
Summary
Dynamic leader with a proven track record at [24]7.ai, excelling in team management and problem-solving. Elevated team performance through motivational leadership and strategic staff development. Achieved significant improvements in project delivery and employee engagement, demonstrating exceptional attention to detail and ethical leadership.
Overview
10
10
years of professional experience
Work History
Associate Team Leader
[24]7.ai
06.2023 - Current
- Maintained a proactive approach to risk management, identifying potential pitfalls and taking appropriate action to mitigate impacts on the team''s objectives.
- Provided constructive feedback during performance evaluations, fostering an environment of continuous improvement within the team.
- Empowered associates through skill-building workshops that led to increased confidence and proficiency in their roles.
- Facilitated inter-departmental collaboration efforts, contributing to the overall success of cross-functional initiatives within the organization.
- Led regular team meetings to discuss progress updates, address concerns, and establish a cohesive vision moving forward.
- Enhanced team productivity by implementing efficient project management strategies and setting clear goals.
- Ensured timely progress updates to stakeholders, effectively managing expectations and maintaining open lines of communication throughout project lifecycles.
- Monitored associate performance metrics closely, identifying areas for targeted coaching or training interventions as needed.
- Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
Interim Associate Team Leader
[24]7.ai
01.2022 - 06.2023
- Streamlined communication channels for improved collaboration among team members and increased efficiency.
- Delivered high-quality project results by fostering a strong sense of teamwork, dedication, and commitment to excellence within the team.
- Mentored junior associates, resulting in accelerated professional growth and higher performance levels.
- Developed a strong rapport with clients, leading to increased trust and repeat business opportunities.
- Generated reports detailing findings and recommendations.
Digital Interaction Specialist
[24]7.ai
04.2019 - 01.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Conducted thorough research on current trends and emerging trends in day to day contacts to ensure we deliver seamless experience to the customers
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Worked closely with training team and the quality team to improve the training methods and coach the new hires on the floor
- Participated in training programs to enhance product knowledge and customer service skills.
Digital Interaction Executive
[24]7.ai
07.2017 - 04.2019
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on chats, and answering inquiries from clients.
- Managed a high volume of chats daily, maintaining composure under pressure while providing exceptional service.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
- Adapted quickly to new technologies introduced into the contact center environment, utilizing tools effectively during customer interactions.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
Process Executive
Spearhead Services Pvt.Ltd
01.2016 - 05.2017
Process Executive
GrassRoots
12.2014 - 12.2015
Education
Bachelor of Commerce - Commerce
DR. C.V. Raman University
Bilaspur, India 04.2001 -
Skills
Team Management
Ethical Leadership
Staff Development
Compliance Management
Motivational Leadership
Employee engagement
Teamwork and Collaboration
People Management
Problem-Solving
Team motivation
Attention to Detail
Documentation And Reporting
Playing Badminton & Singing
Represented Karnataka State Team in Junior Nationals in the Year 2011.
Singing is just an hobby that I developed from my Childhood.
Timeline
Associate Team Leader
[24]7.ai
06.2023 - Current
Interim Associate Team Leader
[24]7.ai
01.2022 - 06.2023
Digital Interaction Specialist
[24]7.ai
04.2019 - 01.2022
Digital Interaction Executive
[24]7.ai
07.2017 - 04.2019
Process Executive
Spearhead Services Pvt.Ltd
01.2016 - 05.2017
Process Executive
GrassRoots
12.2014 - 12.2015
Bachelor of Commerce - Commerce
DR. C.V. Raman University
04.2001 -
Similar Profiles
John Love Joy Sahaya RajJohn Love Joy Sahaya Raj
Help Desk Specialist at [24]7.aiHelp Desk Specialist at [24]7.ai
Bijesh K KBijesh K K
Customer Support Associate at 24/7.aiCustomer Support Associate at 24/7.ai
Daniel FolgarDaniel Folgar
Customer Service Representative at 24/7.aiCustomer Service Representative at 24/7.ai