BHARAT PATIL
Hubli
Summary
Technical Support Analyst with 3 years of experience in e-commerce monitoring, production support, and manual QA testing. Skilled in incident, problem, and change management with enterprise-scale retail clients like IKEA. Strong exposure to manual test case execution, root cause analysis, and Linux systems. Microsoft Azure certified with solid infrastructure awareness.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Analyst – Technical Support & Manual QA
Capgemini Technology Services India Ltd
05.2022 - 06.2025
- Monitored IKEA’s e-commerce systems, resolving 200+ incidents with a 98% SLA compliance rate.
- Executed over 300 manual test cases and documented 150+ functional and regression defects.
- Reduced bug backlog by 40% during UAT through structured manual test validation.
- Validated 50+ REST APIs using Postman and Swagger to maintain backend data accuracy.
- Participated in Agile ceremonies and collaborated across QA, DevOps, and Product teams.
- Client: IKEA
Sales Executive – CNC Machine Tool Inserts
Shri Shakti Enterprises
10.2020 - 02.2021
- Demonstrated CNC machine inserts at Spicer and Vijayalakshmi Gears for real-time comparisons.
- Conducted insert trials and showcased performance improvements over existing tools.
- Secured repeat orders by delivering efficient technical demonstrations.
- Kena Metals Dealer
Education
Bachelor of Engineering - Mechanical
KLE Institute of Technology
08.2020
Skills
- Manual Testing: Functional, Regression, Exploratory, API Validation
- Tools: Postman, Swagger, JMeter, LoadRunner, Jira, ServiceNow
- Tech: HTTP, DNS, HTML, JSON, REST APIs
- OS: Linux (Ubuntu/CentOS), Windows
- Cloud & Infra: Microsoft Azure (AZ-104, AZ-900), Kubernetes (Basic), VMs
- Processes: Incident, Problem, Change Management, Agile Scrum
Certification
- Microsoft Certified: Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Fundamentals (AZ-900)
- Agile Software Development | Microservices | Spring Boot | ML – BITS Goa
Timeline
Senior Analyst – Technical Support & Manual QA
Capgemini Technology Services India Ltd
05.2022 - 06.2025
Sales Executive – CNC Machine Tool Inserts
Shri Shakti Enterprises
10.2020 - 02.2021
Bachelor of Engineering - Mechanical
KLE Institute of Technology
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