BHARAT SAHAJWANI
Jaipur
Summary
Goal-oriented Customer Support Executive skilled at building trust and rapport to maintain customer loyalty. Track record of high customer retention rates thanks to excellent communication and problem-solving skills. Thriving in both self-motivated and collaborative team settings.
Overview
13
13
years of professional experience
Work History
CUSTOMER SUPPORT EXECUTIVE
Autovyn Consultancy Pvt Ltd
Jaipur
01.2022 - Current
- Answered customer inquiries via phone, email, and chat.
- Provided detailed information about products and services.
- Resolved customer issues in a timely manner.
- Maintained accurate records of customer interactions.
- Performed troubleshooting on technical problems.
- Managed customer accounts using CRM software tools.
- Created training materials for new employees in the department.
- Contributed ideas for process improvements within the team.
- Developed strategies to improve customer service experience.
Travel Consultant
Waheguru Travels
Cotonou
02.2014 - 12.2021
- Provided customers with detailed information about travel destinations and packages.
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Assisted customers in making changes to existing itineraries or canceling trips.
- Resolved any issues related to travel plans and services.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Maintained an up-to-date knowledge of industry trends, seasonal promotions and available products.
Accountant
Raja Veer Collection
Jaipur
02.2012 - 01.2014
- Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
- Reviewed invoices for accuracy and completeness prior to payment processing.
Education
B.Com - Finance
UNIVERSITY OF RAJASTHAN
JAIPUR06-2013
High School Diploma -
ATREY PUBLIC SR. SEC. SCHOOL
Jaipur05-2010
Skills
- RS-CIT
- DTP
- TALLY ERP-9
- IATA Amadeus Travel & Tourism
Languages
English
First Language
French
Upper Intermediate (B2)
B2
HOBBIES
- Reading
- Listening Music
Timeline
CUSTOMER SUPPORT EXECUTIVE
Autovyn Consultancy Pvt Ltd
01.2022 - Current
Travel Consultant
Waheguru Travels
02.2014 - 12.2021
Accountant
Raja Veer Collection
02.2012 - 01.2014
B.Com - Finance
UNIVERSITY OF RAJASTHAN
High School Diploma -
ATREY PUBLIC SR. SEC. SCHOOL
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