Bharat Sahu
Mumbai
Summary
Experienced Job Title bringing Number years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
3
3
years of professional experience
18
18
years of post-secondary education
Work History
Customer Relationship Officer
Bharti Airtel Ltd
01.2022 - Current
- Improved customer satisfaction by addressing and resolving their concerns in a timely manner.
- Maintained accurate records of customer interactions, enabling better understanding of client issues and facilitating follow-ups when needed.
- Managed high-profile accounts, ensuring consistent delivery of exceptional service for continued business growth.
- Devised creative solutions addressing unique challenges faced by individual customers, ultimately boosting overall satisfaction scores.
- Increased customer loyalty through the development of personalized relationships with clients.
- Provided regular feedback to management regarding areas for improvement in both products and services offered to clients.
Customer Care Executive
Vodafone Idea Ltd
12.2020 - 12.2021
- Provided expert advice on products/services that align with individual client requirements to drive optimal outcomes for both parties.
- Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.
- Leveraged strong interpersonal skills to establish rapport with clients quickly, building trust and enabling more effective problem solving.
- Promoted teamwork within the department by sharing knowledge, offering guidance, and collaborating on initiatives aimed at enhancing service quality.
Education
MBA - Marketing
Dr D Y Patil Vidyapeeth
Pune 07.2022 - Current
Bachelor Of Commerce - Ecommerce
Siddharth College Of Commerce And Economics
Fort 06.2016 - 10.2020
HSC - Commerce
Elphinstone College
Mumbai 06.2013 - 05.2015
SSC -
Colaba Municipal Secondary School
Mumbai 06.2003 - 06.2013
Skills
Customer Relations
Up-selling techniques
Teamwork and Collaboration
Problem-solving aptitude
Decision-Making
Relationship Building
Inter-department collaboration
Customer Service
Multitasking Abilities
Timeline
MBA - Marketing
Dr D Y Patil Vidyapeeth
07.2022 - Current
Customer Relationship Officer
Bharti Airtel Ltd
01.2022 - Current
Customer Care Executive
Vodafone Idea Ltd
12.2020 - 12.2021
Bachelor Of Commerce - Ecommerce
Siddharth College Of Commerce And Economics
06.2016 - 10.2020
HSC - Commerce
Elphinstone College
06.2013 - 05.2015
SSC -
Colaba Municipal Secondary School
06.2003 - 06.2013