Bharat Sethia
Chennai
Summary
Dynamic and results-oriented professional with 2+ years of experience in operations management, client handling, and sales support. Proven track record in managing end-to-end business processes, optimizing workflows, and ensuring customer satisfaction. Strong in communication, negotiation, and problem-solving, with the ability to drive efficiency and support business growth. Looking to contribute to a challenging role with strong growth opportunities.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Operation and Sales Manager
Nahar Impex
Chennai
06.2024 - Current
- Managed end-to-end business operations from order initiation to final dispatch.
- Coordinated with vendors, suppliers, and clients to ensure smooth workflow and timely delivery.
- Handled pricing, order processing, and client communication effectively.
- Oversaw daily operational activities and ensured efficiency across all functions.
- Maintained inventory coordination and resolved operational issues promptly.
- Assisted in sales activities by interacting with clients and supporting business growth.
- Ensured high levels of customer satisfaction through effective communication and problem-solving.
- Managed multiple responsibilities in a fast-paced environment, ensuring deadlines were met.
Service Executive
Caratlane
Chennai
07.2022 - 05.2024
- Provided excellent customer service by handling inquiries and resolving issues efficiently
- Generated and managed MTO (Made-to-Order) SKUs with high accuracy and speed
- Assisted stores with product customization, ensuring a smooth and satisfying experience
- Processed orders and coordinated with internal teams for timely execution
- Handled high-volume requests during peak periods while maintaining service quality
- Collaborated with cross-functional teams to improve overall service delivery
- Established relationships with key partners and vendors to ensure successful project outcomes.
Education
BBA - Business Administration
Ramakrishna Mission Vivekananda College (Autonomous)
Chennai, 600004 07.2019 - 06.2022
Skills
Sales & Business Development
Client Relationship Management
Order Processing & Coordination
Pricing & Negotiation
Operations Management
Inventory Coordination
Customer Service Excellence
Product Knowledge & Customization
Problem Solving
Communication Skills
Team Collaboration
Microsoft Excel
Languages
English
Upper Intermediate (B2)
B2
Hindi
Advanced (C1)
C1
Tamil
Intermediate (B1)
B1
Timeline
Operation and Sales Manager
Nahar Impex
06.2024 - Current
Service Executive
Caratlane
07.2022 - 05.2024
BBA - Business Administration
Ramakrishna Mission Vivekananda College (Autonomous)
07.2019 - 06.2022