Excel
Bharat Thapa
Hospitality
Dehradun,Uttarakhand
Summary
Seasoned Management Trainee adept at learning new information quickly to maximize performance. Hardworking and reliable team player dedicated to business success. Offering 9 years of experience and company-oriented mindset.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work History
Management Trainee
The Coffee Club (Minor Foods)
Male
01.2023 - Current
- Assisted established management staff with operational oversight, business development, and process improvement strategies.
- Established open and professional relationships with team members which facilitated communication, quickly resolving issues, and conflicts.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Organized projects and contests to increase sales and encourage exceptional customer service.
- Used company reports to analyze sales, gross profit and inventory activities.
- Monitored cash drawers in multiple checkout stations to confirm adequate cash supply.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Gained knowledge of company policies, protocols and processes.
- Sat in on disciplinary hearings to learn about conflict resolution in workplace.
Food and Beverage Supervisor
Topazz Private Limited
Jalandhar, Punjab
07.2022 - 01.2023
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Maintained sound financial footing by overseeing department profit, loss and budgeting.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Controlled food costs and managed inventory.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
Barista Shift Lead
The Coffee Club , Minor Foods
Victoria
04.2019 - 03.2021
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Restocked and cleaned stations and facilities to maintain cleanly and operable standards.
- Created superlative coffeehouse experience through customer service, beverage preparation, and presentation, in-store marketing and thorough cleanliness and sanitation of space.
- Generated friendly atmosphere by encouraging employees to greet and speak to customers.
- Planned and executed promotions and special events in close collaboration with management.
Restaurant Captain
Seven Season Resort
Jamnagar, Gujarat
05.2017 - 03.2018
- Acted as manager on duty to field complaints and assure completion of day-to-day tasks.
- Kept waitstaff and front of house up to date about kitchen happenings and special reservations.
- Collaborated with chef to enhance client experience through professionalism and knowledgeable service.
- Greeted guests, answered questions about menu selections and offered drink pairings.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Food Server
City Investment Pvt. Ltd
Male
04.2016 - 04.2017
- Answered phones to take delivery and takeout orders from customers and provide information concerning menu items and hours of operation.
- Examined and double-checked food orders to verify items ordered by customers.
- Assisted with meal prep, making and serving items such as salads, in-house dressings and specialty drinks.
- Processed sales transactions using POS system.
- Delivered food to guest tables with timeliness and efficiency.
- Adhered closely to food safety standards and restaurant sanitation regulations.
- Developed and maintained positive relationships with customers to enhance service.
Food Server
Hotel Kailash International
Rajasthan
06.2014 - 05.2015
- Cultivated warm relationships with regular customers.
- Elevated customer satisfaction through followup and enthusiastic customer service.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Learned and followed local alcohol laws to keep restaurants compliant with laws and regulations.
- Increased sales significantly by upselling higher-end products to customers.
Industrial Trainee
Lemon Tree Hotels
Calangute, Goa
12.2014 - 06.2015
Customer Care Executive
WIC Le Club
Dehradun , Uttarakhand
10.2012 - 11.2013
- Cultivated interpersonal skills by building positive relationships with others.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Bachelor of Arts - Political Science
05.2020 - 06.2023
Diploma - Hotel Management
05.2014 - 05.2015
Skills
Strategic planning
Customer Relations
Process improvements
Financial Management
Staff Management
Operations support
Accomplishments
- Supervised team of 30 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
POS
NCR
Timeline
Management Trainee - The Coffee Club (Minor Foods)
01.2023 - Current
Food and Beverage Supervisor - Topazz Private Limited
07.2022 - 01.2023
Swami Vivekananda Subharti University - Bachelor of Arts, Political Science
05.2020 - 06.2023
Barista Shift Lead - The Coffee Club , Minor Foods
04.2019 - 03.2021
Restaurant Captain - Seven Season Resort
05.2017 - 03.2018
Food Server - City Investment Pvt. Ltd
04.2016 - 04.2017
Industrial Trainee - Lemon Tree Hotels
12.2014 - 06.2015
Food Server - Hotel Kailash International
06.2014 - 05.2015
Food Craft of Institute - Diploma, Hotel Management
05.2014 - 05.2015
Customer Care Executive - WIC Le Club
10.2012 - 11.2013