Bharath Babu Rao
Senior System Administrator
Bangalore
Summary
Dynamic IT infrastructure support professional with over 9 years of experience, demonstrating a strong commitment to enhancing system performance and user satisfaction. Recognized for exceptional interpersonal, communication, and organizational skills, alongside a proven track record in training, development, and customer relationship management. Adept at strategizing and executing plans that drive operational efficiency and foster collaborative environments. Passionate about leveraging technical expertise to support organizational goals and elevate team performance.
IT professional prepared for demands of high-level system administration role. Extensive experience managing and optimizing complex networks, ensuring seamless operations, and addressing critical issues. Known for strong team collaboration and adaptability, with focus on achieving impactful results through technical proficiency and effective communication.
Overview
10
10
years of professional experience
2
2
Certifications
4
4
Languages
Work History
Senior Software Engineer
Tech Mahindra Pvt.Ltd.
12.2022 - 04.2025
- Responsible for configuration and Administration of solutions within Service Now environment
- Providing Digital Technology support to IT Related Issue & 24
- 7 Rotational Support
- Maintaining & Troubleshooting Servers, Desktops, Apple & Windows Devices
- Active Directory, Sophos and Sentinel One Antivirus
- O365 Administration, LAN & WAN Troubleshooting
- Reimaging MAC and Windows Laptops
- Creating user accounts in AD and outlook 365
- Handling Azure VDI Issues, Citrix VPN issues, RSA issues
- Asset Management, VPN troubleshooting-In-house Network troubleshooting
- SCCM, JAMF, Workspace One, Duo Administration
- In charge of setting up, configuring, and maintaining Windows servers, such as network, database, and web servers, to fulfill business processing needs
- Incorporate long-term requirements for system administration and operations into the organization's overall information systems strategy. In charge of the integrity, setup, execution, and installation of computer software
- Outstanding technical expertise in email administration, DNS, DHCP, Active Directory, MDT for OS deployment, Hyper-V, Bit locker, and patch management.
- Practical knowledge of TCP/IP, DNS, DHCP, and routers
- Enhanced software functionality by identifying and resolving complex technical issues.
- Mentored junior developers, fostering professional growth and enhancing team productivity.
- Delivered unit-tested systems within customer-prescribed timeframes.
Senior System Administrator
Flat world Solutions Pvt. Ltd.
08.2019 - 12.2022
- Infrastructure monitoring and server hardening,Server Patching
- Administration of windows server 2008, 2012, 2019 services
- Deployment of all security and critical patches and updates on the Infrastructure using Desktop Central Manage Engine console
- Creating Group Policies and implementation as per standard procedures
- Creation deletion/disable, modifications of Users, groups, OUs in Active Directory
- Shared folders access provisioning based on the requirement
- DHCP scope creation, MAC addresses reservation
- Maintaining network (both WAN & LAN)
- Maintaining Firewall FortiGate 300C, Creating Virtual IP's, Policies, security profiles, failover, web filter as per the requirement, Maintaining security through Sophos Endpoint
- VMware knowledge on ESXi 6.0, Vcenter server, vSphere. Creating and configuring virtual Machines on VMware, deploying virtual machines using Templates, monitoring, Virtual Machine performance, modifying a virtual machine, migrating and managing virtual machines
- Managing VMs in Hyper-V, Vem Backup Tool, PRTG Monitoring Tool
- Managing and saving live servers and websites hosted on Rackspace & Liquidweb (Cloud)
- O365 - user/mailbox and group management, password reset, quota management, licensing, reporting.
- Rack space emailing, DNS pointing, cloud servers (Windows and Linux)
- Vendor interaction for issues and other support for quick deliverables
- Communication with Technical support (Microsoft, Rackspace, Liquidweb)
- Backup management through Veritas backup
- Presenting IT induction to newly joined users,Attending tickets as per the Service desk ticketing tool
- Collaborated with cross-functional teams to design and deploy customized IT solutions, meeting specific organizational needs.
- Completed reports detailing network and systems performance and downtime issues.
System Administrator
Fleurdelis Technologies Pvt.Ltd
01.2017 - 08.2019
- Provides technical support and customer service directly to end users through ticketing system and periodically through screen sharing
- Created daily and weekly reports from ticketing system
- Monitoring and review system logs and detect and troubleshoot problems
- Providing support for worldwide users remotely
- Monitoring and maintaining Windows Server operating system and additional server components including but not limited to Active Directory, SharePoint
- Establish and maintain automated patching for all systems for which employee is responsible
- Work efficiently with minimal guidance from senior or lead administrators
- Installing and configuring new hardware and software
- Resolving issues related to network printer and print server
- Providing basic application support
- Maintaining inventory reports
- Vendor interaction for service support
- As Contractor for 1 yr(No P.F). From Jan-2018 to Full Time Employee
Deskside Support Engineer
Progressive InfoTech Pvt.Ltd
03.2015 - 03.2016
- Monitoring ticket queues for the group and close them as needed
- Created daily and weekly reports from ticketing system
- Administration and maintenance of Windows Servers 2003 and 2008 servers
- Configure in Active Directory, creating/deleting user accounts, applying profiles & permissions
- Handling IP addresses such as reservation of IP addresses in DHCP server for both wired and wireless connectivity
- Network connectivity troubleshooting, ping, tracert, nslookup and telnet
- Deploy and support Windows 7 operating systems, migrating user profiles and data to new environment
- Troubleshooting issues related to operating systems, activation, update and upgrade
- Downloading and installing patches for windows 7 and MAC systems
- Microsoft outlook installation, configuration and troubleshooting
- Providing access to shared folders on file servers for users
- Providing access to users for local and network printers
- Maintaining Fortigate 100D Firewall
- Monitoring and troubleshooting Wi-Fi Access Points
- Reduced downtime by proactively identifying potential technical issues and implementing preventive measures.
- Improved end-user satisfaction by providing timely and effective deskside support for hardware, software, and network issues.
Education
Master of Science - Computer Science
Achaea Nagarjuna University
Guntur 04.2001 -
B. Tech - Computer Science
JNTU
Anantapur, India05-2008
Skills
System updates
Active Directory management
System upgrades
Technical support
Troubleshooting
Infrastructure planning
User support
Backup and recovery
Project management
Server hardware maintenance
Windows administration
Program installations
Disaster recovery planning
Virtualization technologies
IT security management
Certification
ITIL
Timeline
Senior Software Engineer
Tech Mahindra Pvt.Ltd.
12.2022 - 04.2025
Senior System Administrator
Flat world Solutions Pvt. Ltd.
08.2019 - 12.2022
System Administrator
Fleurdelis Technologies Pvt.Ltd
01.2017 - 08.2019
Deskside Support Engineer
Progressive InfoTech Pvt.Ltd
03.2015 - 03.2016
Master of Science - Computer Science
Achaea Nagarjuna University
04.2001 -
B. Tech - Computer Science
JNTU