Bharath Kumar H
Team Leader
Bangalore
Summary
Dynamic and results-driven professional with 17 years of comprehensive experience in the banking sector, including 7 years in a leadership role focused on fraud investigation within Trust and Safety. Expertise includes payment retrieval, AML operations management, and a keen eye for detailed analysis. Proven leadership skills and high energy levels drive contributions to the success of delivery teams, fostering an environment of collaboration and excellence. Committed to leveraging extensive industry knowledge to enhance operational efficiency and effectively mitigate risks.
Overview
18
18
years of professional experience
3
3
Languages
Work History
Team Leader
Cognizant Technology Solutions Pvt. Ltd.
06.2022 - Current
- Manage a team of 25 Members
- Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed
- Successful delivery of functional solutions by investigating & deliver results within agreed TAT
- Ensure completeness, accuracy on delivery of solution and progress on open service requests until closure
- Coach the team to increase their capability with respect to the understanding & solving of payment queries
- Put in place controls to measure process sustainability & maintain individual performance metrics
- Escalate high-end issues & seek approval appropriately from top management in-case of any deviation
- Handle administrative MI activities, Org chart, Monthly ops reports
- Maximize revenue generation to reach long and short-term financial projects
- Manage and review operational reports (Attendance adherence, Client scorecard, Metrics management reports)
- Create and maximize relationships with client partners
- Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards
- Conduct regular one-on-ones with direct reports to review individual performance
- Create a positive work environment through employee engagement
- Participate in cross-functional meetings to review information from operational support functions
- Implement best practices and over-deliver for clients, drive consistent performance
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
Various Roles
Concentrix Daksh India Services Pvt Ltd (formerly IBM Business Process Services Pvt. Ltd)
01.2008 - 01.2022
- Customer service associate (2008 to 2011)
- Senior Associate (2011 to 2014)
- Subject Matter Expert (2014 to 2015)
- Lead Quality (2015 to 2017)
- Team Leader (2017 to 2022)
Education
B.Com -
06-2007
Skills
Good communication
Deadline oriented
Team supervision
Teamwork and collaboration
Work planning
Team motivation
Problem-solving
Quality improvement
Documentation and reporting
Performance evaluations
Interests
Playing cricket, Volleyball, Listening to music
PROFESSIONAL TRAININGS & CERTIFICATIONS
- Influent & Creative thinking and problem solving: Training all about Problem solving, by implementing new ideas.
- PACE Training: Yellow Belt Certification training, which provides brief knowledge of Creative thinking
- Foundational Management Programmed (FMP): Experienced working culture of Larger Business, Familiarized with complete organization structure, Brief knowledge about different functions of Business, Submitted a project assignment of Operations and Finance, Opportunity to understand the roles and responsibilities of the management leaders, Basic skills of leading people, Completed web-based module on subjects like Project Management, Self-Development, Leadership Communications
Timeline
Team Leader - Cognizant Technology Solutions Pvt. Ltd.
06.2022 - Current
Various Roles - Concentrix Daksh India Services Pvt Ltd (formerly IBM Business Process Services Pvt. Ltd)
01.2008 - 01.2022
S.J.R. College of Science, Arts And Commerce [Affiliated To The Bangalore University] - B.Com,