Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Bharath Kumar S

Manager, Client Support Engineer
Bangalore

Summary

Seasoned Production Support Manager with over 13 years of experience in managing enterprise IT environments and ensuring 24/7 system availability. Skilled in platforms like DataHub, Databricks, and AWS, with proven success in automation, incident management, and team leadership. Holds a Post Graduate Certification in AI & ML, leveraging predictive analytics to enhance reliability and operational efficiency. Known for problem-solving, stakeholder communication, and mentoring high-performing teams.

Overview

13
13
years of professional experience
1
1
Certification
3
3
Languages

Work History

Manager, Client Support Engineer

Epsilon
Bengaluru
04.2016 - Current
  • Lead a team of 8 engineers supporting production operations across DataHub, Databricks, and AWS environments.
  • Managed the successful transition of 15+ accounts from the US to Bangalore, ensuring on-schedule delivery and long-term stability in a steady-state environment.
  • Oversaw and executed L3 activities, including batch scripting and troubleshooting at the code level to resolve complex system issues.
  • Drive automation initiatives to reduce manual effort and improve monitoring efficiency across critical systems.
  • Collaborate with development, infrastructure, and data teams to streamline issue resolution and enhance pipeline stability.
  • Apply AI/ML concepts to proactively detect anomalies and prevent system failures, based on predictive trends.
  • Create documentation, SOPs, and response playbooks to standardize support workflows and reduce resolution time.
  • Manage incident escalation, root cause analysis (RCA), and stakeholder reporting, aligned with ITIL best practice

Software Engineer – Production Support

Mindtree Ltd.
Bengaluru
02.2012 - 03.2016
  • Administered 70+ enterprise applications across multiple geographies and environments (server, client, web).
  • Conducted Pre-OAT and Post-OAT testing for server/application migrations.
  • Collaborated with BA teams, development, and infrastructure units to resolve escalated production issues.
  • Performed impact analysis and prioritized production incidents to ensure minimal business disruption.
  • Participated in change and release cycles for upgrades and environment rollouts.
  • Tools: Jira, CallOne, internal monitoring systems.

Education

Bachelor of Engineering - Computer Science

East West Institute of Technology
Bangalore
04.2001 -

Diploma - Computer Science

Department of Technical Education
Bangalore
04.2001 -

Skills

  • Production Support & Incident Management

  • Big Data Platforms: DataHub, Databricks

  • Cloud Infrastructure: AWS

  • Automation & Scripting (batch, Python, Shell)

  • Monitoring & Scheduling Tools

  • AI/ML Application in IT Operations

  • Root Cause Analysis & Incident Resolution

  • Team Leadership & Stakeholder Communication

  • ITIL Framework & Service Deliver

Accomplishments

  • EPSILON VALUE CHAMPION award recipient – 2017, 2019, 2023
  • Part of the winning team for the Epsilon Magnitude Award – 2020
  • Epsilon GEM Award winner for 3 quarters in 2022 and 2023
  • Traveled to the US for multiple transitions, successfully onboarding and stabilizing accounts
  • Received multiple appreciations from onshore and client teams for delivery excellence and proactive issue resolution

Certification

PG in AI ML from Great learning

Timeline

PG in AI ML from Great learning

06-2024

Manager, Client Support Engineer

Epsilon
04.2016 - Current

Software Engineer – Production Support

Mindtree Ltd.
02.2012 - 03.2016

Bachelor of Engineering - Computer Science

East West Institute of Technology
04.2001 -

Diploma - Computer Science

Department of Technical Education
04.2001 -

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Bharath Kumar SManager, Client Support Engineer