Bharath Kumar Santhoju
Hyderabad
Summary
Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
1
1
year of professional experience
Work History
CRM Executive
NORTHALLEY
Hyderabad
10.2021 - 04.2022
- Contacted customers about potential service upgrades, new services and account changes.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
SHARES Executive
PMC MEDIA
HYDERABAD
04.2021 - 09.2021
- Led initiatives to improve customer service levels throughout organization.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Set up documents for individual projects based on specifications.
- Determined and recommended improvements to content management system features.
- Maintained up-to-date records of all changes made to existing documents.
Education
B.tech -
aurora's scientific technological and research academy
02.2024
Intermediate -
Sri Gayatri Junior College
School Secondary Certification -
Vikas Excellent School
Skills
- Python-Full stack
- Customer relationship management
- HTML
- CSS
- Java Scripting
- Boot strap
- Django
Websites
Accomplishments
- Technical paper presentation on Infrared Plastic solar cell
- Awarded third prize at EMBLAZON'18 - National level technical symposium JNTU
Projects
IOT Based Green House Parameters Monitoring, Designed & implemented a greenhouse monitoring system for weather parameters, logging data on a webpage via WiFi, with automated alerts for temperature limits. IBM Robotic process automation, Enhanced device connectivity by configuring the PX4FMU driver & CP210X driver using python for radio telemetry. Utilized Win 32 Disk Imager to configure flashing images on Raspberry Pi device. Evaluated drone performance via precise controller operation using drone controller software., Hyderabad, 09/01/14, 02/29/24 Developed IoT applications, Utilizing the PIC16F72 microcontroller alongside C & Assembly language programming to enhance project functionalities. Designed a power supply system utilizing a 12V AC to DC transformer and LM7805 Voltage regulator to get 5V regulated power supply for an IoT project. Enabled seamless mobile connectivity through the integration of a cutting-edge WiFi module. Utilized a customized alert system for sound warning to significantly enhance safety measures using buzzer. Utilized Embedded C programming language to implement functionalities with PCI 167F72 instruction set., Hyderabad, 02/01/19, 05/31/19
Timeline
CRM Executive
NORTHALLEY
10.2021 - 04.2022
SHARES Executive
PMC MEDIA
04.2021 - 09.2021
B.tech -
aurora's scientific technological and research academy
Intermediate -
Sri Gayatri Junior College
School Secondary Certification -
Vikas Excellent School